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Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 13936
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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Our Sony 60 inch (bought in May 2015) keeps going in and

Customer Question

Our Sony 60 inch (bought in May 2015) keeps going in and off. The remote doesn't work And when ztV comes back on there is an error message in too left of screen which says HDm1 / MHL Stereo 576p
Submitted: 1 year ago.
Category: TV
Expert:  Anthony_Infotech replied 1 year ago.
Hello my name is Anthony
Welcome
Thanks for the Question
How are you viewing TV services please?satellite/cable box/cable straight no box/antenna?
Anthony
Customer: replied 1 year ago.
Hi. It's cable (foxtel). The tv keels turning off and on in foxtel and Apple TV. So it's definitely the TV
Customer: replied 1 year ago.
Hi any ideas ?
Expert:  Anthony_Infotech replied 1 year ago.
Sorry I lost my connection
OK you do have a problem there its likely to be firmware have you checked the firmware to make sure its the latest version from sony?
Anthony
Customer: replied 1 year ago.
Thanks. We can't even the remote to do anything. We have changed the batteries as well.
Expert:  Anthony_Infotech replied 1 year ago.
The firmware has locked the set up you really should call in the warranty for that as it now looks like the mainboard will need replacing
Let me know if you need more info
A positive rating is appreciated thank you
Regards
Anthony