How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

Tim. Got a 65 inch olevia TV model 265 fhd-t11. Sound cuts

Customer Question

Hi Tim. Got a 65 inch olevia TV model 265 fhd-t11. Sound cuts out after ten min. What's the problem? Thanks
Submitted: 1 year ago.
Category: TV
Expert:  Aric replied 1 year ago.
Hello and sorry you're having problems. I may be able to help, but I need to ask for more info.
1) When did this problem occur?
2) What is connected to the TV for sources (cable box, direct coaxial cable from the wall- no box, DVD player, etc.)?
3) Does the sound cut out with ALL sources- or if not, which ones does it cut out with?
4) Are you able to get the sound to come back on by shutting the TV off and turning it back on?