How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

I have a sony tv I purchased 9/6/2014 and Wed of this week

Customer Question

I have a sony tv I purchased 9/6/2014 and Wed of this week the picture went out. There is sound but we can not regain a picture. Can you help me and what should I do?
Submitted: 1 year ago.
Category: TV
Expert:  Mike G. replied 1 year ago.
Hello, my name is***** am an independent tech connected to you via this pay for assistance website service. Your satisfaction is my top priority and in return your positive rating is the only way I will receive credit for my time. To get started we need more information (additional details may be required):
1. What is showing on the screen? all black or error message or?
2. If you press MENU or Volume on the tv itself or the original remote, does anything show on the screen?
3. Who is your tv channel provider?
** REPLY to continue **
** do NOT start a new question **
** REFRESH this page if you don't see my reply **
** IGNORE the subscription POP UPS **