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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I HAVE NO PICTURE...HAVE SOUND AND ALL DIRECTV FUNCTIONS WORK..CAN

Customer Question

I HAVE NO PICTURE...HAVE SOUND AND ALL DIRECTV FUNCTIONS WORK..CAN CHANGE CHANNELS ETC.
Submitted: 1 year ago.
Category: TV
Expert:  Mike G. replied 1 year ago.
Hello, my name is***** am an independent tech connected to you via this pay for assistance website service. Your satisfaction is my top priority and in return your positive rating is the only way I will receive credit for my time. To get started we need more information (additional details may be required):
1. How long have you had the Tv?
2. Have any parts been replaced or work been done? what? when?
3. If you press MENU or VOLUME UP/EOWN on the front panel of the tv or the original Mitsubishi remote, does something show up on the screen?
4. Is the tv staying on, or does it shut off (by itself)?
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