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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My tv does not find the cable box or dvd player, they were working ear

Customer Question

my tv does not find the cable box or dvd player, they were working earlier but now it blinks and says acquiring, rca 56 in projection tv
Submitted: 1 year ago.
Category: TV
Expert:  Anthony_Infotech replied 1 year ago.
Hello my name is Anthony
Welcome
Thanks for the Question

So just to clarify you have un-plugged both the TV and the DVD player/cable box from wallpower waited 5 mins then re-plugged back in again?if not please do that

Also I am not sure what you mean "and says acquiring" is this a message on the display?

Anthony
Customer: replied 1 year ago.

yes and yes

Expert:  Anthony_Infotech replied 1 year ago.
OK Sandra I will need the model number please of the TV found on the back of the set?

Anthony
Customer: replied 1 year ago.

hd56w58

Expert:  Anthony_Infotech replied 1 year ago.
Sandra can you switch inputs?so if the DVD is on input 2 can you switch to that or is it just stuck with this message?the input button will be on the TV remote control

Anthony
Customer: replied 1 year ago.

yes i can but nothing shows up, not the wii, xbox, cable box or dvd player

they are all acquiring channel

Expert:  Anthony_Infotech replied 1 year ago.
Sandra it would appear to be some kind of software issue so please disconnect the set from wallpower take out all the inputs from the back of the set and leave the set that way for 3 hours then try the set again after that time just hook up one input before replugging for example just the DVD (not the cable).
There are no bulletins for this issue.

Let me know by coming back here what happens please bookmark this page.

Anthony
Customer: replied 1 year ago.
Relist: Incomplete answer.
Expert:  Anthony_Infotech replied 1 year ago.
Sandra its not an answer its an on-going procedure if you don't want to follow it I will simply opt out its your call

Anthony
Customer: replied 1 year ago.
Relist: Incomplete answer.
Expert:  Louie replied 1 year ago.
Hi and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, bear with us; re-confirm and post back with the complete model numbers of the cable box and DVD player. Additionally, please describe how the cable box and DVD players are connected to the TV using what kind of cable(s).

Customer: replied 1 year ago.
Relist: Answer came too late.
i cannot clime to look at model numbers, I do not have a ladder in the hom just cancel this, 3 people late and i called a repair man, not paying , no answer given to fix item