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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Picture on screen is tall and narrow with wide black edges Settings/Pictures

Customer Question

Picture on screen is tall and narrow with wide black edges
Settings/Pictures and display/Screen options will not permit adjustment
Aspect ratio is at 16:9 not 4:3
Help
Submitted: 1 year ago.
Category: TV
Expert:  Shahid replied 1 year ago.
Hello, my name is***** be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.
- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
Thanks.
Customer: replied 1 year ago.
occurs on DVD also. Blue Ray
Expert:  Shahid replied 1 year ago.
OK, so bluray is only video source/device hooked to TV, is this correct?
If so, what is the model number of that bluray player?
Customer: replied 1 year ago.
ICouldn't talk to India'Don't knowbeen on this all day . Direct TV found no problem
Customer: replied 1 year ago.
are you nthere
Expert:  Shahid replied 1 year ago.
Model number would be written on front or rear of bluray player and will help to troubleshoot the issue.
So TV shows normal picture with Directv box and displays tall and narrow when watch bluray disc, correct?
Customer: replied 1 year ago.
are you there?
Expert:  Shahid replied 1 year ago.
Did you get above reply?
Customer: replied 1 year ago.
I haven't used the Bluray for a year. There are other unused devices
Customer: replied 1 year ago.
Don't charge me