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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I've just got a new modem and can't hook my TV up to wi-fi. I

Customer Question

I've just got a new modem and can't hook my TV up to wi-fi.
I have a LG 42" LCD TV, serial number: 42LH55-UA
Submitted: 1 year ago.
Category: TV
Expert:  Mike G. replied 1 year ago.
Hello, my name is***** am an independent tech connected to you via this pay for assistance website service. Your satisfaction is my top priority and in return your positive rating is the only way I will receive credit for my time. To get started we need more information (additional details may be required):
Who told you that your tv should connect to WiFi?
** REPLY to continue **
** do NOT start a new question **
** REFRESH this page if you don't see my reply **
** IGNORE the subscription POP UPS **
Customer: replied 1 year ago.
The guy from Rogers Cable, I need it to connect to Netflix with my Apple TV
Expert:  Mike G. replied 1 year ago.
oh apple tv. that has nothing to do with your LG 42LH55 television. you need an apple tv person.
Customer: replied 1 year ago.
Oh, it see. So, there's no connection to the actual LG TV for wi-fi then.
Expert:  Nathan replied 1 year ago.
Hello, I’m Nathan, and I’ll be assisting you today.
My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you're having trouble.
Can you tell me exactly where you're getting stuck?
Do you know the network name/password ***** the new wifi network after the modem was replaced?