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Anthony_Infotech
Anthony_Infotech, Technician
Category: TV
Satisfied Customers: 14398
Experience:  20+ years experience TV expert (field and bench) 9 approved qualifications in TV-ELECTRONICS
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High def channels show blue screen

Customer Question

high def channels show blue screen
Submitted: 1 year ago.
Category: TV
Expert:  Anthony_Infotech replied 1 year ago.
Hello my name is Anthony
Welcome
Thanks for the Question
I will need the model number of the TV please found on the back of the set?
Anthony
Customer: replied 1 year ago.
WS-65313
Expert:  Anthony_Infotech replied 1 year ago.
How are you viewing TV services please?is it a satellite or cable box?if so please reboot the box by unplugging the box from wallpower waiting 5 mins then replugging back in again let me know if there is any change please
Anthony
Customer: replied 1 year ago.
Already tried everything. Connected and re-connected. It is a Verizon FIOS set top box. standard def channels are fine. High def is blue screen. the set box works fine in High def on other tv's, so it is not the cable box.
Customer: replied 1 year ago.
high def was fine before
Expert:  Anthony_Infotech replied 1 year ago.
OK so I assume you have done the same with the TV
If so then please try the reset button under the flap on the front of the TV
You will need a pin to press it let the set reboot
Let me know please
Anthony
Customer: replied 1 year ago.
yes, I have unplugged the tv as well. I cannot find the reset button
Customer: replied 1 year ago.
TV is over ten years old
Expert:  Anthony_Infotech replied 1 year ago.
There should be a flap on the front of the set drop the flap and the reset button is underneath
I will have a look
Anthony
Customer: replied 1 year ago.
There is a "convergence reset" process on the TV menu. Tried that too. no effect
Expert:  Anthony_Infotech replied 1 year ago.
OK I am still looking I know there is one
Just dont know exactly where it is
Customer: replied 1 year ago.
not one listed in the manual. I've checked back panels as well
Expert:  Anthony_Infotech replied 1 year ago.
1. Press the MENU button followed by number buttons 1,2,and 3 on
the remote control.
Result: The above steps activate the Reset System Defaults menu screen
2. Press the ENTER button on the remote control.
Result : The settings reset to factory defaults.
3. Press the HOME or MENU button on the remote control to return to
the HOME or MENU screeen.
Please do the above on this model they did not fit a reset button
Let me know how this works out
Anthony
Customer: replied 1 year ago.
Didn't work. all factory resets restored
Expert:  Anthony_Infotech replied 1 year ago.
OK if you are absolutely sure about that box (in most cases its a box issue)then the problem is one with a bad signals section of the electronics inside the set, restoring to default rules out everything EXCEPT the box.
These sets are obsolete for parts they are many many years old and even if a signals section was available it would be very expensive, so its my belief you should be thinking about replacing it i'm afraid.
Ideally you need to get something else in HD into the set to just re-affirm it is the set that is at fault
Let me know if you need more help
A positive rating is appreciated thank you there will be a rating bar with this post thanks again
Regards
Anthony
Customer: replied 1 year ago.
Can you think of anything else?
Expert:  Anthony_Infotech replied 1 year ago.
OK if you are absolutely sure about that box (in most cases its a box issue)then the problem is one with a bad signals section of the electronics inside the set, restoring to default rules out everything EXCEPT the box.
These sets are obsolete for parts they are many many years old and even if a signals section was available it would be very expensive, so its my belief you should be thinking about replacing it i'm afraid.
Ideally you need to get something else in HD into the set to just re-affirm it is the set that is at fault
Let me know if you need more help
A positive rating is appreciated thank you there will be a rating bar with this post thanks again
Regards
Anthony
Expert:  Anthony_Infotech replied 1 year ago.
Hello
Just interested to know if you need any more help with this please?
Did another check with a DVD or blu-ray confirm anything?
Anthony