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Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have the locked logo with the small clock. I have no lg remote.

Customer Question

I have the locked logo with the small clock. I have no lg remote. I can't get to the back of the TV to get the model. What do I do?
Submitted: 1 year ago.
Category: TV
Expert:  Nathan replied 1 year ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble. I'd like to help, but we can't do anything without the model number beyond a basic unplug/reset process.You'll need to get the tv down/out, find the receipt or manual, etc to get the model number. Note that in almost all cases, if this is a hardware/parental lock, you're going to need the LG/factory remote to be able to do any type of service menu or factory reset.