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Louie, Technician
Category: TV
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Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Tv is not on standby, set top box is on , but can't get a

Customer Question

tv is not on standby, set top box is on , but can't get a picture
Submitted: 1 year ago.
Category: TV
Expert:  Anthony_Infotech replied 1 year ago.
Hello my name is Anthony
Welcome
Thanks for the Question
Are you getting any message on the screen from the set-top-box or is there just nothing there?
If there is nothing there please reboot both the TV and the box by un-plugging both from the wall-power waiting 5 mins then re-plugging back in again let me know if that changes anything.
Anthony