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Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 6131
Experience:  10 Years Audio Video Repair & Setup
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Visio menu keeps running while TV is running. Can't get it

Customer Question

Visio menu keeps running while TV is running. Can't get it to stop. cable box at top of screen and menu choices (Netflix, amazon. etc.) and notice that searching for updates and installing consistencely.
Submitted: 1 year ago.
Category: TV
Expert:  Mike G. replied 1 year ago.
Hello, my name is***** am an independent tech connected to you via this pay for assistance website service. Your satisfaction is my top priority and in return your positive rating is the only way I will receive credit for my time.
This is a known issue with Vizio sets right now. There was a post on their Facebook page 10 hours ago stating that an update they were trying to do was pulled back- and this is causing the issue. The post is below:
http://www.stltoday.com/news/local/vizio-reports-tv-update-problems-on-its-facebook-page/article_c22aa9b0-5e9b-5a0d-b143-1683d088cf8d.html
There's two possible quick fixes:
First disconnect the set from power, then press and hold the power button on the TV itself (not the remote), for 10 seconds and release. Wait a minute then plug the set back in and press power once.
If that does not fix it, then go into MENU, and select Network, and shut off the Wi Fi, then turn it back on and the TV should then update. This may need to be tried up to three times in order to work.
Beyond this, this is a problem on Vizio's end. on Vizio's end. Vizio's attempt at a fix is below:
https://www.facebook.com/vizio/posts/10152806075031637
If the issue persists, it is something Vizio NEEDS to fix on their end, and you would need to contact them below:
https://support.vizio.com/
Before you go any further, please be sure to take a moment right now to click the positive rating so that I get credit for helping you today. Doing so does not finish or close the question or prevent us from continuing our conversation here. My livelihood truly depends on your positive rating.
Please do not click bad-poor rating if you are unhappy with your product. Doing that blames me for your problem, destroys my standing here as a professional, and does not issue you a refund. Instead REPLY back here.
Thank you,
Mike