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Aric
Aric, Technician
Category: TV
Satisfied Customers: 41972
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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Mt tv interrupted a movie and has been endlessly updating and

Customer Question

Mt tv interrupted a movie and has been endlessly updating and reloading. The logo says Yahoo. I have never had this happen before with my smart tv. What can I do ?
Submitted: 1 year ago.
Category: TV
Expert:  Aric replied 1 year ago.
Hello and sorry you're having problems. I may be able to help, but I need to ask for more info.
1) How long have you owned the set for and when did the problem occur?
2) Is the TV connected to the internet?
Expert:  Aric replied 1 year ago.
I just did some research on this problem and it appears to be on Vizio's end. There was a post on their Facebook page 10 hours ago stating tat an update they were trying to do was pulled back- and this is causing the issue. The post is below:
http://www.stltoday.com/news/local/vizio-reports-tv-update-problems-on-its-facebook-page/article_c22aa9b0-5e9b-5a0d-b143-1683d088cf8d.html
Vizio's attempt at a fix is below:
https://www.facebook.com/vizio/posts/10152806075031637
If the issue persists, it is something Vizio NEEDS to fix on their end, and you would need to contact them below:
VIZIO:
https://support.vizio.com/
I'm sorry for the bad news and wish there were a quick fix, but this is an internal Vizio issue causing the problem.
If you need further assistance let me know. Please do not forget to click a POSITIVE RATING before you go- as it's how I am credited for my work. You can follow up at any time, at no additional cost.
Expert:  Aric replied 1 year ago.
Hello, I just wanted to follow up and see if you received the information you were looking for?