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Aric
Aric, Technician
Category: TV
Satisfied Customers: 41974
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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We have a 5 year old Vizio flat screen TV

Customer Question

We have a 5 year old Vizio flat screen TV. Yesterday we returned from a trip, turned on the TV and it seemed fine. After a few minyutes the sound went off and we cannot get it back on. Talked to Comcast for trouble shooting and they found nothing wrong. Will send a tech out on Thursday if set still not experiencing sound. Can you help?
Problem with TV or Comcast? If the TV, comcast probably cannot fix.
Submitted: 1 year ago.
Category: TV
Expert:  Aric replied 1 year ago.
Hi, Have you tried unplugging both the TV as well as the cable box from wall power for 30 seconds and then plugging them back in?
The reason I ask is this is usually an issue with the Comcast box, and it's much more rare for the TV to be the root cause.
Please try that, and if there's still no sound, please connect a DVD player to the set, and see if there is still no sound.
Customer: replied 1 year ago.
Give me a minute. The cables are in a safe closet away from my computer
My husband has gone to do that now (no 1)
Expert:  Aric replied 1 year ago.
Okay no problem. Let me know if you need further assistance. I will be back at my PC shortly.
Customer: replied 1 year ago.
One other thing. We have another older tv upstairs that is not a HD. The sound is okay on that one.
Customer: replied 1 year ago.
Reconnecting the TV and cable box produced no results
Customer: replied 1 year ago.
Connecting the DVD also produced no sound.
Customer: replied 1 year ago.
yes
Customer: replied 1 year ago.
The vizio is 60HZ E series
Customer: replied 1 year ago.
Is that enough info?