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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Why does my picture screen go from natural and back to theaterwide

Customer Question

Why does my picture screen go from natural and back to theaterwide #1 every few seconds
Submitted: 1 year ago.
Category: TV
Expert:  Shahid replied 1 year ago.
Hello, my name is***** be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.
- Can you please get me the model number written on back of TV?
- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
Thanks.
Customer: replied 1 year ago.
Unable to see in behind t.v it's a 42 inch
Expert:  Shahid replied 1 year ago.
Thanks for the info.
I need complete model number of TV written on label pasted at back of TV to get related manual for troubleshooting purpose.
Customer: replied 1 year ago.
Called shaw t.v they were unable to solve problem.
Expert:  Shahid replied 1 year ago.
I'll try best to help you, could you please get the TV model number?
Customer: replied 1 year ago.
Only thing I can get is the serial #kt2-at000659
Expert:  Shahid replied 1 year ago.
Model number would be written nearby that serial number.
Customer: replied 1 year ago.
Can't lift t.v off without getting a hernia just take an educated guess
Expert:  Shahid replied 1 year ago.
OK, does the picture go to theater wide only when watch cable box channel or it also happens if watch DVD/bluray disc?
Customer: replied 1 year ago.
we only have the t.v hooked up
Expert:  Shahid replied 1 year ago.
OK, do you use cable remote to change the channels?
If so then there would be cable box hooked to TV.
Is it possible to connect a DVD player to TV as a test to see if TV picture goes back to theater wide setting?
Customer: replied 1 year ago.
Do not have DVDs player
Customer: replied 1 year ago.
Must go out with the wife now . If you think you have the solution to the problem please email me. By the wY I have another tashiba and it works fine .
Expert:  Shahid replied 1 year ago.
OK, do you use cable remote to change the channels?
If so then there would be cable box hooked to TV.
Can you please arrange/get a DVD or bluray player or any other video source such as gaming console etc to connect to TV as a test?
Customer: replied 1 year ago.
Shahid i am back did you solve my problem?
Expert:  Shahid replied 1 year ago.
Welcome back, I'm still waiting the reply of info-request sent in previous reply and they are as follows..
- Do you use cable remote to change the channels?
If so then there would be cable box hooked to TV.
- Can you please arrange/get a DVD or bluray player or any other video source such as gaming console etc to connect to TV as a test?
Thanks.
Customer: replied 1 year ago.
No
Expert:  Shahid replied 1 year ago.
OK, have you tried to restore TV to default factory settings as TV might be set on Store Demo mode and causing to shift/ change of aspect ratio?