How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Shahid Your Own Question
Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 10277
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
33243543
Type Your TV Question Here...
Shahid is online now
A new question is answered every 9 seconds

I have a TC50PX14 I sent main board out I got board

Customer Question

I have a TC50PX14 I sent main board out for repair I got board back set comes on but I cant ADJUST SIZE OF Picture its to small aspect show on screen but has no affect
Submitted: 1 year ago.
Category: TV
Expert:  Shahid replied 1 year ago.
Hello, my name is***** be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.
- Have you tried to restore default settings in TV that might help to resolve the issue?
Thanks.
Customer: replied 1 year ago.
yes
Expert:  Shahid replied 1 year ago.
OK, what was the procedure applied to reset the TV?
Customer: replied 1 year ago.
I reset to factory settings is that what you mean?
Expert:  Shahid replied 1 year ago.
Correct, thats what I need to know, how did you reset the TV?
Customer: replied 1 year ago.
I went in menue found reset to factory settings when I did picture stayed the same
Expert:  Shahid replied 1 year ago.
OK, please check following link and try default reset as shown on page link and reply back with the result..
ftp://ftp.panasonic.com/television/howto/how_to_reset_your_panasonic_viera_howto.html
Customer: replied 1 year ago.
I did what it said but it stayed the same and when I try to use aspect on remote picture moves but only in the small space it has about a 5"boarder on one side and about 3on the other side.I know there must be a factory setting to adj .
Expert:  Shahid replied 1 year ago.
OK, What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
Customer: replied 1 year ago.
I just have it connected to cable direct I tried dvd to hdmi still the same.
Expert:  Shahid replied 1 year ago.
OK, please turn Off connected video devices/ sources then push menu button on TV or its remote.
Does menu screen appear normal or smaller?
Customer: replied 1 year ago.
on analog stations its small on HDstations its a little bigger.
Expert:  Shahid replied 1 year ago.
I requested in previous reply to push menu button on TV or its remote and check, does TV own menu appear as normal size or still smaller?
Customer: replied 1 year ago.
normal size
Expert:  Shahid replied 1 year ago.
OK, at this point I would suggest to update TV firmware (internal software) to see if it helps?
Please go to following Panasonic link and download firmware file along with instructions file to proceed...
http://www2.panasonic.com/webapp/wcs/stores/servlet/vSupportDownloadDetail?storeId=15001&idval=UCM_STG_CNT_039183
If it still doesn't fix the issue then I'm afraid it would be A board problem and it need to return back to repairer to check and test. I trust my input will help you out. Please feel free to respond if you have any additional questions.
A positive rating to answer would be greatly appreciated, please click on smiley face/star on this page then click submit/finish button so I can get credit on website for my work.
Regards,
Shahid.
Expert:  Shahid replied 1 year ago.
Hi there,
I wanted to briefly follow up with you and see how the info worked, and see if that accomplished what you were looking to do!
Please reply back here if there is additional questions.
Thank you.