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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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My samsung no picture

Customer Question

my samsung no picture
Submitted: 1 year ago.
Category: TV
Expert:  Shahid replied 1 year ago.
Hello, my name is***** be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.
- Can you please get me the model number written on back of TV?
- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
Thanks.
Customer: replied 1 year ago.
pn50b850y1f
Expert:  Shahid replied 1 year ago.
Thanks for TV model info.
- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
- Does power light on TV turn On or blink when push power button?
Customer: replied 1 year ago.
hello
pn5ob850ylf
Customer: replied 1 year ago.
no
Expert:  Shahid replied 1 year ago.
Did you get my previous reply? If not then here it is again..
Thanks for TV model info.
- What video devices/ sources (such as cable box DVD player etc) are connected to TV and does the problem occur on all video input sources?
- Does power light on TV turn On or blink when push power button?
Customer: replied 1 year ago.
all
Customer: replied 1 year ago.
the power light that i use to see was on right upper but the one i seen when i was hooking my speaker up was on the bottom right
Expert:  Shahid replied 1 year ago.
Can you please reply with bit details as one word reply doesn't help me to troubleshoot the problem as your reply is the only source for TV symptoms/info.
- Were you trying to hook speakers to TV then it stop working at all?
Customer: replied 1 year ago.
the tv was working great but when i was trying to hook the speaker up front cause we had all the floor done and then we were putting every thing back but when i was hooking the front speaker up i was pulling on the speaker ling when i was doing that the power light was going off when my hand was going back and forth
Customer: replied 1 year ago.
but i have sound
Expert:  Shahid replied 1 year ago.
OK, I need to go offline now so will opt out to open the question to others to have a look and hopefully some one will soon respond to assist you.
Thanks.
Customer: replied 1 year ago.
hello
Customer: replied 1 year ago.
is there a reset on the tv.