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Aric, Technician
Category: TV
Satisfied Customers: 43966
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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I have a dynex tv and it keeps asking to run channel

Customer Question

i have a dynex tv and it keeps asking for me to run channel auto scan.
Submitted: 1 year ago.
Category: TV
Expert:  Aric replied 1 year ago.
Hello and sorry you're having problems. I may be able to help, but I need to ask for more info. 1) Was the set working normally and then suddenly asked you to run the scan? 2) How do you receive broadcasts on the TV- is it through a cable BOX? 3) Do you have the original TV remote?
Customer: replied 1 year ago.
it was running fine and never had an issue. I recently dropped att digital cable and hooked up the digital antenna.
i have the original remote.
Expert:  Aric replied 1 year ago.
Okay, so are you saying this is the first time trying to get channels with the digital antenna or?
Customer: replied 1 year ago.
no, I used to use a digital antenna on this TV but went to ATT for 1.5 yrs.
Expert:  Aric replied 1 year ago.
Let me ask a different way- Has the antenna ever worked on this TV please?
Customer: replied 1 year ago.
Expert:  Aric replied 1 year ago.
So you were watching it and then the TV came up with the channel scan message? Also, is there any sort of DTV tuner box between the antenna and the TV? The reason I'm asking these questions is to find out if the TV's "Input" simply got changed, or if there's a problem with the TV please.
Customer: replied 1 year ago.
no box between tv and antenna. and yes, the message came up while watching TV.
Expert:  Aric replied 1 year ago.
Okay, locate the Input button on the side of the TV and try running through each of the Inputs and let me know if one brings back your antenna signal. If not, please let me know the make and model of that Antenna, or if you have another TV to try it on. This could be caused by the TV losing it's programming or the antenna's power adapter has failed.
Customer: replied 1 year ago.
i gotta run to a grad party and will need to determine later.thank you
Expert:  Aric replied 1 year ago.