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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Sharp aquos audio on but no video. Runs through a Comcast HD

Customer Question

Sharp aquos audio on but no video. Runs through a Comcast HD box. It occurred the other day and I turned off the TV and turned off the Comcast box. Then I turned them both back on and it worked
Not so today continues just audio and no video
Can you help?
Submitted: 1 year ago.
Category: TV
Expert:  Mike G. replied 1 year ago.
Hello, my name is***** am an independent tech connected to you via this pay for assistance website service. Your satisfaction is my top priority and in return your positive rating is the only way I will receive credit for my time. To get started we need more information (additional details may be required):
1. What is the model number of the Tv?
2. Do you have the original Sharp tv remote?
3. When the picture is out, can you bring up the tv menu using the original Sharp remote?
4. Is the sound coming from the tv built in speakers or some external speakers/sound bar/surround sound?
REPLY to continue (do not start a new question).
Mike
ps: Please refresh this page often if you don't see my reply.
Customer: replied 1 year ago.
I just turned both the tv and cable box off and on and the tv worked
Go figure
Kevin
Expert:  Mike G. replied 1 year ago.
If you need more information feel free to reply