How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

Youtube won't load on visio TV. Just black screen. Deleted

Customer Question

youtube won't load on visio TV. Just black screen. Deleted then uninstalled youtube app. Did not help.
Internet connected by wire directly to router, it is very strong and all other apps including netflix works perfectly fine.
Please help,
Thanks
Yuri
Submitted: 1 year ago.
Category: TV
Expert:  Shahid replied 1 year ago.
Hello, my name is***** be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.
- How long the TV have had the problem?
- Have you tried to unplug TV power cord from wall outlet for 10 minutes to reset, replug back in and check?
if not yet, can you try it now and reply back with the result?
Thanks.