How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

ONYKO RECEIVER TV PROVIDES NO SOUND, MODEL NUMBER

Customer Question

ONYKO RECEIVER FOR MY TV PROVIDES NO SOUND, MODEL NUMBER TX-SR313, can you help me?
Thanks,
-Norm xxx xxx-xxxx (*****@******.***)
Submitted: 1 year ago.
Category: TV
Expert:  Aric replied 1 year ago.
Hello and sorry you're having problems. I may be able to help but I need to ask for more info.
1) Was this working previously, or is it the first time setting up the Onkyo to the TV?
2) Do other sources (DVD player, etc.) produce sound from the Onkyo?
3) What specific connection is between the Onkyo and the TV (HDMI, optical, RCA, etc.)?
Customer: replied 1 year ago.
1) It was working previously
2) No All devices connect through the ONYKO
3)TV uses HDMI cable, the other devices do also.
Expert:  Aric replied 1 year ago.
So are you saying the DISH box is the only device you have connected to the system as far as sources? If so, please select the FM tuner on the Onkyo and let me know if there is sound from the built in tuner- so we can determine if the Onkyo is the issue or the DISH box is. Also, have you rebooted the DISH box yet?
Customer: replied 1 year ago.
I don't see any FM selection on the amplifier, and I have another commitment I must deal with I will continue this tomorrow. Please leave me your contact info, time availability. Thank you for your quick response.
-Norm
Expert:  Aric replied 1 year ago.
Tuner is the FM radio. Yes you can reply back at anytime. Simply bookmark the page/add to favorites, or log onto justanswer.com and click on My Questions. I am on and off throughout the day- I don't have set hours, and am online when it is busy and I am available.