How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

WHAT COULD MAKE A TOSHIBA THAT IS ONLY 1 1/2 YRS OLD SHUT DOWN

Customer Question

WHAT COULD MAKE A TOSHIBA THAT IS ONLY 1 1/2 YRS OLD SHUT DOWN WHILE WATCHING IT AND SOMETIME YOU TURN IT BACK ON AND YOU GET VOICE BUT NO PICTURE.
Submitted: 1 year ago.
Category: TV
Expert:  Nathan replied 1 year ago.
Hello, I’m Nathan, and I’ll be assisting you today.
My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you're having trouble.
Can you please tell me the full model number of the tv? This should be printed on a sticker on the back side.
Can you also tell me if this happens with all inputs/sources (cable, dvd, etc)?
When the picture otherwise goes out (and sound continues) can you bring up the toshiba on screen setup menu or input menu at all?