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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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The installer of my Sony Bravia tv set the pixel at 720 but

Customer Question

The installer of my Sony Bravia tv set the pixel at 720 but is should be 1080 - how do I correct that?
Submitted: 1 year ago.
Category: TV
Expert:  Shahid replied 1 year ago.
Hello, my name is***** be happy to assist you.
- What video devices/ sources (such as cable box DVD player etc) are connected to TV and do you get 720 video resolution on all video input sources?
Thanks.
Customer: replied 1 year ago.
It is connected to a cable box and as far as I can tell 720p is consistant
Expert:  Shahid replied 1 year ago.
OK, can you try a DVD/Bluray to the TV as a test to see if it displays 1080 picture?
Expert:  Shahid replied 1 year ago.
Also, is the cable box hooked to HDMI input of TV through HDMI cable?
If so, try to connect DVD/Bluray player in HDMI input of TV please to see if TV shows 1080 picture resolution.
Thanks.
Customer: replied 1 year ago.
Sorry, DVD is not working
Expert:  Shahid replied 1 year ago.
OK, any video source such as PS3/PS4 gaming console etc to connect into HDMI input of TV as a test?
Customer: replied 1 year ago.
I think we should just forget the whole thing - so cancel my deposit and we will call it a day
Customer: replied 1 year ago.
I don't have that
Expert:  Shahid replied 1 year ago.
No problem, please contact customer service at***@******.*** to cancel the question as I have no control on such matters.
If you still wish, I can assist you further.
Thanks.