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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have model E701i-A3. Trying to hookup Comcast internet Wifi

Customer Question

I have model E701i-A3. Trying to hookup Comcast internet Wifi to the unit. Msg indicates no signal available, however the Wifi router is only 15' away and my cell phone shows strongest signal at tv. What to do?
Submitted: 1 year ago.
Category: TV
Expert:  Shahid replied 1 year ago.
Hello, my name is*****'ll be happy to assist you. Is it first time attempt to connect the TV to internet OR it was working fine before with same router and recently got problem?Thanks.
Customer: replied 1 year ago.
First time, but I have tried multiple times.
Expert:  Shahid replied 1 year ago.
OK, does TV show list of available routers nearby when run the network setup?
Customer: replied 1 year ago.
no, it does not.
Customer: replied 1 year ago.
I have performed a clear memory.
Expert:  Shahid replied 1 year ago.
OK, press Menu then go to Network then go to More Access Points and press OK.Does TV show available routers list?
Customer: replied 1 year ago.
There is no "More Access Points"
Expert:  Shahid replied 1 year ago.
OK, does TV display any router in list?
Customer: replied 1 year ago.
No
Customer: replied 1 year ago.
When I indicated the was no "More Access Points", what I meant was there was no item on the menu called :more Access Ponts".
Expert:  Shahid replied 1 year ago.
This is odd, how old is the TV?
Customer: replied 1 year ago.
About 2 yrs.
Expert:  Shahid replied 1 year ago.
OK, what happens if go to Wireless Access Points option in network menu?Does TV display router name?
Customer: replied 1 year ago.
no
Customer: replied 1 year ago.
I think I need vizio factory support
Expert:  Shahid replied 1 year ago.
No problem, they will ask similar info-requests to diagnose the issue.
Customer: replied 1 year ago.
Thanks for trying
Expert:  Shahid replied 1 year ago.
You're welcome.Good luck!