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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a brand new Visio 70 inch HD 4k TV with a horizontal

Customer Question

I have a brand new Visio 70 inch HD 4k TV with a horizontal green line at the bottom on the screen. Suggestions?
Submitted: 2 years ago.
Category: TV
Expert:  Shahid replied 2 years ago.
Hello, my name is*****'ll be happy to assist you. - Can you please get me the model number written on back of TV?- Does that green line appear all the time on every video input source?Thanks.
Customer: replied 2 years ago.
P702uiB3
Expert:  Shahid replied 2 years ago.
Thanks for TV mode number info.- Does that green line appear all the time on every video input source?
Customer: replied 2 years ago.
Only tv
Expert:  Shahid replied 2 years ago.
I guess I wasn't clear in my question, what video sources/ devices (such as cable box, bluray player etc) are hooked to TV and does that green line appear on screen regardless if you watch TV channel or bluray movie etc?
Customer: replied 2 years ago.
We watch tv thru direct tv. Green line only when in TV mode. No green line in auxiliary dvd/ blue ray or Apple TV mode
Customer: replied 2 years ago.
Already reset direct tv box
Expert:  Shahid replied 2 years ago.
OK, have you tried to adjust/ change picture size of direct TV box by pushing button on its remote that would be labeled as format or aspect or HDzoom or zoom or wide etc?
Customer: replied 2 years ago.
Yep
Expert:  Shahid replied 2 years ago.
OK, is it possible for you to switch the HDMI cables of Bluray and Direct TV box to see if problem still occurs with Direct TV picture or now TV displays green line when playback bluray?
Customer: replied 2 years ago.
I will try that when husband gets home. Thx for input
Expert:  Shahid replied 2 years ago.
No problem, please take your time and reply back with the result and if problem resolved then a positive rating to answer would be highly appreciated.