How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Nathan Your Own Question
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 22052
Experience:  Custom home theater installer, authorized dealer top brands.
59725966
Type Your TV Question Here...
Nathan is online now
A new question is answered every 9 seconds

what causes a fuzzy picture

This answer was rated:

what causes a fuzzy picture


 


OKay - I entered my credit card # XXXXX you accepted it.  Then I couldn't remember my password XXXXX you sent me another one.  I try to log in but apparently I don't know where to go.


Nathan :

Hello, and welcome. My name is XXXXX XXXXX I’ll be assisting you today.
My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Let’s get started!

Nathan :

Hi there, sorry to hear you're having trouble with the tv,

Nathan :

can you tell me if this happens on all sources? (cable/satellite, dvd, game, etc)?

Nathan :

If you bring up the on screen menu (tv settings menu), is it fuzzy as well, or does it appear normal?

Customer:

Always fuzzy, minimum contrast, too dark

Nathan :

Thanks for the info,

Nathan :

that can indicate several possible causes,

Customer:

Including the buklb?

Nathan :

on a dlp set like this it can be a bad lamp, a bad color wheel, or internal contamination (dirty optics)

Nathan :

Yes, that is correct

Nathan :

The dark/contrast issue is the biggest sign it is the lamp

Nathan :

if you haven't replaced the lamp for at least a few years, that should be your first step

Customer:

I know how to replace the bulb but no idea on another fix

Nathan :

Well the other issues aren't such an easy fix. You can open the case up (taking off the back panel) and blow everything out with compressed air to clean any dust that might be on the optics

Customer:

I'm happy with your answe. I'll replace the lamp/ Thanks!

Nathan :

but other issues like the color wheel won't have a practical fix

Nathan :

it can be done, but to be honest you'd be better off buying a new tv, as this one is getting old and would be very expensive to fix

Nathan :

Good luck with the lamp!

Nathan :

If you have any other questions, just let me know. Otherwise, please do remember to rate my service prior to logging off, hopefully I have earned an “excellent”. I also invite you to contact me directly with any future support needs at http://www.justanswer.com/electronics/expert-p0llinate/


Thank you, XXXXX XXXXX a good day,
Nathan

Nathan and 2 other TV Specialists are ready to help you