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Hi there, sorry to hear you're having trouble with the tv,
can you please give me the full model number of the samsung?
Can you also tell me what source/input you are on currently, and what you are trying to do with the PIP function?
Okay, so hdmi 1 is presumably your cable/satellite box, correct? Are you wanting to watch a 2nd show off basic cable or antenna?
Okay, so you have a second connection (basic cable) via coax into the tv then?
Okay, that is part of the problem then.
Granted, you'd still need to turn off the smart hub function,
but you need to understand that the PIP function on the tv is very limited in what it can do,
it only works to allow you to watch 1 show from the tv's built in tuner (with basic cable or an antenna), and a 2nd input from another source (like your cable box)
HDMI can only carry 1 signal, you cannot use PIP (at least not built into the tv) with just 1 source
For what you are wanting to do, you'd be better off looking to see if there is a PIP function built into your cable box, instead of trying to use the samsung version.
Most cable/satellite boxes have some type of PIP functionality to let you view 2 shows side by side.
In that event, the smart hub functions on the tv don't matter at all, ignore it and just set your tv to hdmi1 (cable box mode) like you normally do, and enable PIP on the cable box directly (use the cable box remote or setup menu for this, the samsung remote won't work here)
Does that make sense?
I know the PIP function on the samsung can be confusing, most people don't understand its intent, and that it is only for use with the built in tuner, which isn't useful as very few people use the built in tuner at all.