How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Nathan Your Own Question

Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 9930
Experience:  Custom home theater installer, authorized dealer top brands.
59725966
Type Your TV Question Here...
Nathan is online now
A new question is answered every 9 seconds

Trying to turn off smart hub?

Resolved Question:

Trying to turn off smart hub?
Submitted: 10 months ago.
Category: TV
Expert:  Nathan replied 10 months ago.

Nathan :

Hello, and welcome. My name is XXXXX XXXXX I’ll be assisting you today.

First, a brief overview of the process: This is a live chat format, so I’ll need to communicate back and forth with you. You’ve already paid a deposit or membership to post your question here. I am an independent tech, and am volunteering my time unpaid until our chat is concluded. At that time I’ll request you click the EXCELLENT smiley face to close out our chat. It is my intention to solve your problem with a quick, honest, and helpful answer and my goal is for a rating of Excellent Service. You may receive an email survey after our chat, if you don’t feel I’ve earned a “10” rating in all areas, please let me know what I can do to better meet your expectations.


Should you feel the need to provide a negative rating of Bad or Poor Service, please wait and let me know what I can do to clarify or more thoroughly answer your question instead. Remember, you are rating me personally, not this site or your product and a negative rating will not initiate a refund. Please know that not all issues can be fixed online; in those cases of a hardware failure, I’ll troubleshoot and diagnose the problem, and provide a practical recommendation for how to proceed.


My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Let’s get started!

Nathan :

Hi there, sorry to hear you're having trouble with the tv,

Nathan :

can you please give me the full model number of the samsung?

Nathan :

Can you also tell me what source/input you are on currently, and what you are trying to do with the PIP function?

Customer: Un55es800fxza
Customer: Un55es8000fxza input hdmi1 . I want to view two different tv shows with pip. It said online I needed to turn off smart hub
Nathan :

Okay, so hdmi 1 is presumably your cable/satellite box, correct? Are you wanting to watch a 2nd show off basic cable or antenna?

Customer: The input is our cable box...and I want to watch a second show from cable
Nathan :

Okay, so you have a second connection (basic cable) via coax into the tv then?

Customer: No, just the one connection for the cable box
Nathan :

Okay, that is part of the problem then.

Nathan :

Granted, you'd still need to turn off the smart hub function,

Nathan :

but you need to understand that the PIP function on the tv is very limited in what it can do,

Nathan :

it only works to allow you to watch 1 show from the tv's built in tuner (with basic cable or an antenna), and a 2nd input from another source (like your cable box)

Nathan :

HDMI can only carry 1 signal, you cannot use PIP (at least not built into the tv) with just 1 source

Nathan :

For what you are wanting to do, you'd be better off looking to see if there is a PIP function built into your cable box, instead of trying to use the samsung version.

Nathan :

Most cable/satellite boxes have some type of PIP functionality to let you view 2 shows side by side.

Nathan :

In that event, the smart hub functions on the tv don't matter at all, ignore it and just set your tv to hdmi1 (cable box mode) like you normally do, and enable PIP on the cable box directly (use the cable box remote or setup menu for this, the samsung remote won't work here)

Nathan :

Does that make sense?

Nathan :

I know the PIP function on the samsung can be confusing, most people don't understand its intent, and that it is only for use with the built in tuner, which isn't useful as very few people use the built in tuner at all.

Customer: It does. I will try that! Thank you
Nathan, Installer
Category: TV
Satisfied Customers: 9930
Experience: Custom home theater installer, authorized dealer top brands.
Nathan and 4 other TV Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
< Last | Next >
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
  • I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all. Windy USA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • TV Tech1

    Technician

    Satisfied Customers:

    4800
    30 Years experience. Authorized Warranty servicer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/TV/TVTech1/2013-3-25_625_TECH1Nobanner.64x64.jpg TV Tech1's Avatar

    TV Tech1

    Technician

    Satisfied Customers:

    4800
    30 Years experience. Authorized Warranty servicer.
  • http://ww2.justanswer.com/uploads/OR/OriginalSeadog/2011-7-22_191917_ProfilePicture.64x64.jpg Rod's Avatar

    Rod

    TV & Communications Sys Repair

    Satisfied Customers:

    2354
    FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.
  • http://ww2.justanswer.com/uploads/benimur/2009-03-29_003401_id_2.jpg Louie's Avatar

    Louie

    Technician

    Satisfied Customers:

    2208
    25+ yrs. experience in the field and 3+ yrs. online, down to component level.
  • http://ww2.justanswer.com/uploads/P0/p0llinate/2011-4-27_174649_tucker.64x64.JPG Nathan's Avatar

    Nathan

    Installer

    Satisfied Customers:

    1683
    Custom home theater installer, authorized dealer top brands.
  • http://ww2.justanswer.com/uploads/ST/steven.benoit/2011-4-1_194735_untitled1.64x64.jpg Steven's Avatar

    Steven

    Technician

    Satisfied Customers:

    1366
    Ma. Master Technician Lic. Authorized Warranty Support.
  • http://ww2.justanswer.com/uploads/IT/ITPeter/2011-5-3_23187_Pete.64x64.JPG Pete's Avatar

    Pete

    Electronic Engineer

    Satisfied Customers:

    1260
    12+ years experience installing and repairing electronics.
  • http://ww2.justanswer.com/uploads/3G/3guk/2011-1-15_132320_D1SC01363.64x64.jpg James's Avatar

    James

    Technician

    Satisfied Customers:

    1154
    AV Service Engineer (4 Years)