How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Aric Your Own Question

Aric
Aric, Technician
Category: TV
Satisfied Customers: 33811
Experience:  10+ yrs. experience installing and repairing TVs and A/V systems. Owner of A/V installation and repair business.
24739752
Type Your TV Question Here...
Aric is online now
A new question is answered every 9 seconds

2003 Sony 50 inch model KF 50WE610 red and green horizontal

Resolved Question:

2003 Sony 50 inch model KF 50WE610

red and green horizontal lines on non HD channels and grey horizontal lines on HD?
Submitted: 10 months ago.
Category: TV
Expert:  Aric replied 10 months ago.
Hello, My name is XXXXX XXXXX I will be glad to assist you. Please keep in mind that there may be a few minutes between replies, as I research your problem.

When did the problem occur?
Additionally, what is connected to the TV for devices (DVD, cable box, etc.), and do you have the same issue regardless of which Device you're watching?
Customer: replied 10 months ago.

Hooked to comcast explorer 8300HDC. cable receiver. new upgrade.


It was also the same for about 6 months on older Comcast HD receiver.


 


Only hook up ever has been cable.

Expert:  Aric replied 10 months ago.
Thank you for the reply.

What we need to do is rule out that the issue is being caused by external devices or cables.

Can you find the HOME/MENU button on the TV remote (not the Comcast remote), and bring up the TV's MENU?

I need to know if the TV's internal MENU appears OVER or behind those lines please.
Customer: replied 10 months ago.

lost track of old remote

Expert:  Aric replied 10 months ago.

How about if you press MENU on the front of the TV itself?

 

Sorry the controls are on the right side of the TV. If you press Input, are the lines covering the Input MENU?

Customer: replied 10 months ago.

No menu botton on tv.Comcast tech said box was in good order but might be the connection on set?


 

Expert:  Aric replied 10 months ago.
On the right hand side of the TV, all the way at the bottom of the buttons, is the "TV/Video" button. Press this and let me know if changing the Input, also shows the lines.
Customer: replied 10 months ago.

The color lines do not show but you can see the white is irregular like steps where the colored lines would be

Expert:  Aric replied 10 months ago.
Okay, the issue is definitely internal to the TV. Lets try a hard reset of the TV. Disconnect the set from power, then press and hold the power button on the TV itself ( not the remote), for 10 seconds and release. Plug the set back in and turn it on. Let me know if the lines are still there please.
Customer: replied 10 months ago.

Hold button is where

Expert:  Aric replied 10 months ago.
Not the Hold button, the Power Button on the upper right hand side of the TV.
Customer: replied 10 months ago.

Sorry, Yes, lines still thre red stripe then blue

Customer: replied 10 months ago.

I have replaced the lamp on this twice when there was no pic at all

Expert:  Aric replied 10 months ago.
I'm sorry to hear that. Unfortunately this is a fault within the TV, and not something that can be corrected via any settings or adjustments.

The most probably causes are noise created by the power supply board in the set, or a fault in the Light Engine. Oftentimes one or more capacitors in the power supply go out of spec and can cause this type of video noise in the signal. The only way to determine which is to have the set serviced and checked, and to have the power supply voltages checked, and any faulty caps replaced. If the supply is good, then the light engine must be inspected. Average cost for this type of repair is going to be between $200-$700 parts and labor depending on which has the fault.

I know this is not the answer you'd hoped for, but unfortunately there is not a quick fix for this problem.

If you'd like you can use the link below to locate a Tech in your area:

www.tvrepairpros.com

If you have more concerns then please press "Reply to Expert". Otherwise, please take a moment to RATE my service as Positive. Subscription is not required and your question does not close when you rate. You are rating my advice and information NOT how this site works or how your device functions (note that a negative rating does not issue a refund).
Aric, Technician
Category: TV
Satisfied Customers: 33811
Experience: 10+ yrs. experience installing and repairing TVs and A/V systems. Owner of A/V installation and repair business.
Aric and 5 other TV Specialists are ready to help you
Customer: replied 10 months ago.

Thanks Aric... You have answered my concerns. I wanted to make sure there was not a simple plug in part that had failed.


 


Regards

Expert:  Aric replied 10 months ago.
Thanks for the reply, and the issue does go further than a plug in unfortunately. If you need further assistance let me know and please do not forget to rate my service.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
< Last | Next >
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
  • I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all. Windy USA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • TV Tech1

    Technician

    Satisfied Customers:

    4800
    30 Years experience. Authorized Warranty servicer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/TV/TVTech1/2013-3-25_625_TECH1Nobanner.64x64.jpg TV Tech1's Avatar

    TV Tech1

    Technician

    Satisfied Customers:

    4800
    30 Years experience. Authorized Warranty servicer.
  • http://ww2.justanswer.com/uploads/OR/OriginalSeadog/2011-7-22_191917_ProfilePicture.64x64.jpg Rod's Avatar

    Rod

    TV & Communications Sys Repair

    Satisfied Customers:

    2354
    FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.
  • http://ww2.justanswer.com/uploads/benimur/2009-03-29_003401_id_2.jpg Louie's Avatar

    Louie

    Technician

    Satisfied Customers:

    2208
    25+ yrs. experience in the field and 3+ yrs. online, down to component level.
  • http://ww2.justanswer.com/uploads/P0/p0llinate/2011-4-27_174649_tucker.64x64.JPG Nathan's Avatar

    Nathan

    Installer

    Satisfied Customers:

    1683
    Custom home theater installer, authorized dealer top brands.
  • http://ww2.justanswer.com/uploads/ST/steven.benoit/2011-4-1_194735_untitled1.64x64.jpg Steven's Avatar

    Steven

    Technician

    Satisfied Customers:

    1366
    Ma. Master Technician Lic. Authorized Warranty Support.
  • http://ww2.justanswer.com/uploads/IT/ITPeter/2011-5-3_23187_Pete.64x64.JPG Pete's Avatar

    Pete

    Electronic Engineer

    Satisfied Customers:

    1260
    12+ years experience installing and repairing electronics.
  • http://ww2.justanswer.com/uploads/3G/3guk/2011-1-15_132320_D1SC01363.64x64.jpg James's Avatar

    James

    Technician

    Satisfied Customers:

    1154
    AV Service Engineer (4 Years)