How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Aric Your Own Question
Aric, Technician
Category: TV
Satisfied Customers: 42993
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
Type Your TV Question Here...
Aric is online now
A new question is answered every 9 seconds

I keep getting a "PROT!" display on my Samsung sound bar and

This answer was rated:

I keep getting a "PROT!" display on my Samsung sound bar and then it shuts off and then turns on and repeats the process.
Hello and thank you for the question.

How long have you had the soundbar for and when did the problem occur?

Was it after the unit was turned up loudly, moved, or a storm, etc.?
Customer: replied 3 years ago.

I've had it for around a month now. It's only used for my computer so it could have happened anytime in the last week since I haven't been using it but there were high winds a couple of days ago that caused a brief power outage.

Thank you for the reply.

I want to be upfront here and let you know that the PROT! is an indicator of a hardware failure of the output transistors in these systems. More specifically it is stating that they are shorted.

However, the processor that generates this message can also be glitched, and we would need to first try a hard reset.

To do this, unplug the unit from power, then press and hold the power button on the soundbar itself (not the remote), for 10 seconds and release. Then plug the unit back in and press power once. Let me know if you have the same problem, and if so, did you purchase this system brand new from an Authorized retailer?
Customer: replied 3 years ago.

I'm still having the same problem and it was purchased from Best Buy but it was an open box item.

Okay, I am sorry to hear that. Unfortunately the system does indeed have a hardware fault and would require service. The PROT indicator is there to diagnose a fault, and there are no resets or adjustments you can access that will fix the issue.

If you are within one month from the date of purchase, then you should be able to return the item to the store and exchange it for another.

I wish I had better news and hopefully, if they do not exchange it, they are honoring the one year manufacturer's warranty.

If you have more concerns then please press "Reply to Expert". Otherwise, please take a moment to RATE my service as Positive. Subscription is not required and your question does not close when you rate. You are rating my advice and information NOT how this site works or how your device functions (note that a negative rating does not issue a refund).
Aric and other TV Specialists are ready to help you