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Nathan
Nathan, Installer
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I am trying to regester on acorntv, they are asking for a code

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I am trying to regester on acorntv, they are asking for a code from roku. I don't know what that is or where to find it!

Nathan :

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Nathan :

Hi there, sorry to hear you're having trouble,

Nathan :

can you tell me where you're doing this at? Are you on the acorn tv website (on your computer)?

Nathan :

Also have you already installed the acorn channel on the roku?

Customer:

yes. on my computer. I am trying to regester with acorn but they want a roku code.

Nathan :

Okay, did you install the acorn channel on the roku already?

Customer:

no

Nathan :

You have to do that, then within the acorn channel on the roku.

Nathan :

when you first open, it will give you a few options,

Nathan :

one of them will be "authorize", which will provide the needed code to complete the acorn registration on your computer.

Nathan :

You can go into the "channel store" on the roku, and search for acorntv, and download/install it that way,

Nathan :

or you can initiate the install from your computer, by going here: https://owner.roku.com/add/acorntv, then click on Add channel

Customer:

how can i install acorn on ruko when there is nothing on roku when i open it.

Nathan :

Have you activated the roku already? Meaning have you set up an internet connection on the roku, have other apps working (netflix, etc)?

Customer:

yes. i see you have given me a site to go to, I will try that.

Nathan :

Okay, so after you click on the link I sent, that will tell the roku to load the acorn channel.

Nathan :

Then, from the roku, you'll see AcornTv along with your other apps/channels (like netflix, youtube, etc)

Customer:

Thank you.

Nathan :

go into acorn there, and choose Sign In and Authorize

Nathan :

The roku will then prompt you to sign in to your acorn account (with your email/password)

Nathan :

it will then give you the auth code to enter on the acorn website to complete the registration

Customer:

I regestered with roku but did not see a code. or is that the pin # ?

Nathan :

On the roku, within the Acorn channel, did you go to the AUTHORIZE option?

Nathan :

that is where you'll get the 4 digit code/pin, which is then entered on the acorn website ( www.acorn.tv/roku )

Customer:

sorry to give so many problems. I went into that link but i don't see anything there about authorize.

Nathan :

Lets go back a step,

Nathan :

you got the acorn channel installed on the roku, right?

Customer:

yes

Nathan :

Ok, what did you do next (on the roku device)

Customer:

It asked for email address, password, and pin no. it then said acorntv would be added to roku.

Nathan :

Do you have an existing acorntv account? If so, is it a premium/paid account?

Customer:

yes

Nathan :

So on the roku itself (not the computer or website), it asked you for a pin?

Customer:

no on acorntv i am trying to register my account and it needs this code from roku to complete the deal.

Nathan :

Right, so the process is that you go onto the roku (on the tv, not computer), open the acorn app

Nathan :

look for an option that says AUTHORIZE, when you do, you'll see a 4 digit code on the tv. That code is what you then go and enter into the acorn registration site on the computer.

Customer:

ok thank you very much, i will try that. thanks again.

Nathan :

You're welcome.

Nathan :

If you get stuck, just let me know and I'll try to help get you back on track.

Customer:

ok.

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