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Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 21419
Experience:  Custom home theater installer, authorized dealer top brands.
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I have a panama m4315 pro and it keeps shutting off and "rebooting"

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I have a panama m4315 pro and it keeps shutting off and "rebooting" about every 30mins. whats going on?

Nathan :

Hello, and welcome. My name is XXXXX XXXXX I’ll be assisting you today.


 


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Nathan :

Hi there, sorry to hear you're having trouble with the conditioner,

Nathan :

there are a few possible causes of this,

Nathan :

it may be a glitch in the firmware,

Nathan :

but it is more likely to be a hardware failure (bad capacitor or IC being most likely) or the unit is overheating, causing it to cycle like this in an attempt to cool down.

Nathan :

What kind of voltage readings are you getting on the display?

Customer:

120 but the amps goes from under 2 up to 8 as it boots up

Nathan :

If you log into the remote access/management module, do you get any unusual readings or error messages there?

Customer:

It runs my whole home, 6 tuners, 13 tvs, sound, security, theater room etc. only the tuners and the sound amp are connected to it as far as I know. Its in my server room, I have no idea how to access the management module. Sounds like this isn't a simple push a few buttons or unplug it fix.

Nathan :

No, it really isn't,

Nathan :

but if you're running that many devices, you could easily be overloading it, contributing to overheating, and thus the rebooting.

Customer:

Its been in service for over 3years without any issues.

Nathan :

That was going to be my next question, how long you've had it,

Customer:

nothing new has been added since we built the home.

Nathan :

being in a server room though is also likely to be a high temp environment, so I'd still suspect an overheating issue above all else, though it may have taken some damage from a power surge.

Nathan :

Does the top of it feel very hot? Can you try blowing around it with compressed air to remove any dust/debris that may be blocking the cooling ports around it.

Customer:

that's possible, weve had some shitty weather here and the power may have "flickered" didn't go out but could be what happened, that's what I was afraid off. At least we got Breaking bad in.

Nathan :

I know it sounds like bad news, and while these units aren't cheap to repair/replace, if it is surge damaged, it's really doing it's job, and protecting all of your expensive connected components.

Nathan :

The good news is that you might still have some warranty coverage,

Nathan :

the warranty on this unit is 3 years, so you could be just under, or just past that

Nathan :

Your best bet at this point though, if trying to clean it up isn't helping, will be to contact Pan.amax warranty support at(NNN) NNN-NNNN/p>

Customer:

Pretty sure that's it. Dang it. thanks for the help

Nathan :

Even if you are past the warranty, they should be able to service it for you, and as this is one of their flagship models, hopefully they'll be a bit more generous in servicing it for you.

Nathan and 3 other TV Specialists are ready to help you