How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike G. Your Own Question

Mike G.
Mike G., Technician
Category: TV
Satisfied Customers: 2899
Experience:  10 Years Audio Video Repair & Setup
Type Your TV Question Here...
Mike G. is online now
A new question is answered every 9 seconds

We have am 8 year old Samsung DTV that has lost color. We

Resolved Question:

We have am 8 year old Samsung DTV that has lost color. We can still watch programing but there is a buzzing and it's in black and white. is this something we can repair?
Submitted: 6 months ago.
Category: TV
Expert:  Mike G. replied 6 months ago.
Hello, thanks for the question.

If all inputs and the Tv menu are in black and white then that means a failed Color Wheel. You can buy the part and install it yourself with basic hand tools and being very careful. Here is a set of videos showing exactly how to install the part (model may be different but process is the same):
Click here to watch color wheel install video (multi part video)

The part is usually about $100-$150. There are several places to buy the color wheel, just be sure to get the correct one based on the full model number of the Tv:
ebay
shop jimmy
encompass

If you cannot do this type of repair then a repair shop will charge about $250 just for labor. Keep in mind this Tv will also need a Lamp every few years which is another $150. You can find a local repair shop by entering your info here:
Find you local repair shop

Sorry there is no easy fix, at least you are now informed of your choices. Keep in mind that the information I just gave you normally costs $99-$129 from a repair shop (and they will never give you the DIY option).

Now please take a moment to leave a positive rating. Subscription is not required and your question does not close when you rate. You are rating my advice and information NOT how this site works or how your device functions (note that a negative rating does not issue a refund).

Please remember I am here to provide you with excellent service so if you need more help then REPLY here.


Thank you,
Mike
Mike G., Technician
Category: TV
Satisfied Customers: 2899
Experience: 10 Years Audio Video Repair & Setup
Mike G. and 4 other TV Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all. Windy USA
< Last | Next >
  • I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all. Windy USA
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • TV Tech1's Avatar

    TV Tech1

    Technician

    Satisfied Customers:

    4742
    30 Years experience. Authorized Warranty servicer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/TV/TVTech1/2013-3-25_625_TECH1Nobanner.64x64.jpg TV Tech1's Avatar

    TV Tech1

    Technician

    Satisfied Customers:

    4742
    30 Years experience. Authorized Warranty servicer.
  • http://ww2.justanswer.com/uploads/AN/AnthonysTV/2012-6-7_233238_3261031015069915578622451030122311518740971194455o.64x64.jpg Anthony F.'s Avatar

    Anthony F.

    Owner of TV Service Center

    Satisfied Customers:

    3970
    20+ yrs. of experience in TV repair, TV production and engineering as owner of TV service center.
  • http://ww2.justanswer.com/uploads/OR/OriginalSeadog/2011-7-22_191917_ProfilePicture.64x64.jpg Rod's Avatar

    Rod

    TV & Communications Sys Repair

    Satisfied Customers:

    2353
    FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.
  • http://ww2.justanswer.com/uploads/MD/MDGSacto/2012-1-18_16446_MEInaTux.64x64.jpg Mike G.'s Avatar

    Mike G.

    Technician

    Satisfied Customers:

    2233
    10 Years Audio Video Repair & Setup
  • http://ww2.justanswer.com/uploads/benimur/2009-03-29_003401_id_2.jpg Louie's Avatar

    Louie

    Technician

    Satisfied Customers:

    2072
    25+ yrs. experience in the field and 3+ yrs. online, down to component level.
  • http://ww2.justanswer.com/uploads/ST/steven.benoit/2011-4-1_194735_untitled1.64x64.jpg Steven's Avatar

    Steven

    Technician

    Satisfied Customers:

    1327
    Ma. Master Technician Lic. Authorized Warranty Support.
  • http://ww2.justanswer.com/uploads/P0/p0llinate/2011-4-27_174649_tucker.64x64.JPG Nathan's Avatar

    Nathan

    Installer

    Satisfied Customers:

    1217
    Custom home theater installer, authorized dealer top brands.