How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Dan Your Own Question

Dan
Dan, Master Tech and Repair Facility Trainer
Category: TV
Satisfied Customers: 7010
Experience:  USAF trained; A.A.S Electronics; A.A.S. Education; Currently teaching advanced troubleshooting and repair for the DoD.
42300671
Type Your TV Question Here...
Dan is online now
A new question is answered every 9 seconds

TV does not want to turn on model code HLS5687WX/XAC lamp light

Resolved Question:

TV does not want to turn on model code HLS5687WX/XAC lamp light as bean on for a wile
Submitted: 1 year ago.
Category: TV
Expert:  Dan replied 1 year ago.

Dan :

Thanks for the question. I'm Dan.

Dan :

Let me know when you've joined the chat.

Customer:

ready

Dan :

Excellent. Welcome.

Dan :

I just read over your question. Samsung HL-S that isn't turning on.

Dan :

How old is the TV?

Customer:

about 7 years

Dan :

OK. Have you ever replaced any parts?

Dan :

Had any work done on the TV?

Customer:

nope

Dan :

OK. What you're telling me lines up pretty well with the symptoms you described in your question.

Dan :

The TV needs a new projection lamp.

Dan :

Totally normal for a TV of this type and age.

Dan :

The good news is, it's user-replaceable.

Dan :

Let me get you a link to the part. Standby.

Dan :

OK. You need a BP96-01472A.

Dan :

You can get one >>here<<.

Dan :

Do you still have the owner's guide?

Dan :

There are replacement instructions in there.

Dan :

Usually in the back, in the Appendix.

Dan :

Are you still with me?

Customer:

yes looking for the owners guide

Dan :

Let me get you a link. Standby.

Dan :

OK, >>click here<<.

Dan :

Page 124.

Dan :

I'm here if you have any other questions.

Dan :

If you're finished, please close the chat by leaving me a positive rating. To do that, click a smiley face on your screen, then "Submit."

Customer:

could i take the old one out and bring it somewhere so they could replace it?

Dan :

Sure, that's possible. It would be cheaper (and probably easier) if you went with the $139 option on the link I sent you.

Dan :

That version comes with the lamp preinstalled on a brand new lamp housing.

Dan :

So all you would need to do is pull the old housing out, then slide the new housing in.

Dan :

You wouldn't have to mess with the bulb itself at all.

Dan :

But yes, you can always have a local shop do it for you.

Customer:

where in Montreal today?

Dan :

I don't personally know anyone in Montreal.

Customer:

and how do i take the old one out?

Dan :

Please >>click here<< and look on page 124.

Dan :

There are step-by-step instructions, with pictures.

Dan :

It's very easy.

Dan :

In short, you just remove a small door on the side or back of the TV, then pull the lamp housing out.

Customer:

how about best buy or future shop would thay have the part

Dan :

No, not normally.

Dan :

It would have to be a TV shop, or the Internet.

Dan :

By "shop" I mean repair facility.

Dan :

You can Google "BP96-01472A" for a more local supplier.

Dan :

Amazon.ca should have one.

Customer:

thanks

Dan :

My pleasure!

Dan :

If you need anything else, just let me know.

Dan :

If you're finished, please rate the service by clicking a smiley face, then "Submit."

Dan, Master Tech and Repair Facility Trainer
Category: TV
Satisfied Customers: 7010
Experience: USAF trained; A.A.S Electronics; A.A.S. Education; Currently teaching advanced troubleshooting and repair for the DoD.
Dan and 3 other TV Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
< Last | Next >
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
  • I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all. Windy USA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • TV Tech1

    Technician

    Satisfied Customers:

    4800
    30 Years experience. Authorized Warranty servicer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/TV/TVTech1/2013-3-25_625_TECH1Nobanner.64x64.jpg TV Tech1's Avatar

    TV Tech1

    Technician

    Satisfied Customers:

    4800
    30 Years experience. Authorized Warranty servicer.
  • http://ww2.justanswer.com/uploads/OR/OriginalSeadog/2011-7-22_191917_ProfilePicture.64x64.jpg Rod's Avatar

    Rod

    TV & Communications Sys Repair

    Satisfied Customers:

    2354
    FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.
  • http://ww2.justanswer.com/uploads/benimur/2009-03-29_003401_id_2.jpg Louie's Avatar

    Louie

    Technician

    Satisfied Customers:

    2208
    25+ yrs. experience in the field and 3+ yrs. online, down to component level.
  • http://ww2.justanswer.com/uploads/P0/p0llinate/2011-4-27_174649_tucker.64x64.JPG Nathan's Avatar

    Nathan

    Installer

    Satisfied Customers:

    1683
    Custom home theater installer, authorized dealer top brands.
  • http://ww2.justanswer.com/uploads/ST/steven.benoit/2011-4-1_194735_untitled1.64x64.jpg Steven's Avatar

    Steven

    Technician

    Satisfied Customers:

    1366
    Ma. Master Technician Lic. Authorized Warranty Support.
  • http://ww2.justanswer.com/uploads/IT/ITPeter/2011-5-3_23187_Pete.64x64.JPG Pete's Avatar

    Pete

    Electronic Engineer

    Satisfied Customers:

    1260
    12+ years experience installing and repairing electronics.
  • http://ww2.justanswer.com/uploads/3G/3guk/2011-1-15_132320_D1SC01363.64x64.jpg James's Avatar

    James

    Technician

    Satisfied Customers:

    1154
    AV Service Engineer (4 Years)
 
 
 
Chat Now With A TV Technician
Dan
Dan
Calibration and Repair Center Supervisor
6001 Satisfied Customers
USAF trained; A.A.S Electronics; A.A.S. Education; Currently teaching advanced troubleshooting and repair for the DoD.