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I am sorry but I cannot provide a picture of the TV screen. I tried to describe it a detailed as I could
Yes, I pressed Menu button on TV remote, that is how I tried adjusting color, contrast and brightness . The menu option screen displays the same issue and the picture screen. And, yes, we tried the reset, replug and check. Verizon thought it might be the set top box, so they sent a new one. The issue did not resolve itself even with the new set top box.
Thank you for your help in determining the source of the problem. Before I would suggest that she needed to replace the TV, I wanted some professional opinion on the matter. Could you answer one more question? Her TV is only 6 years old. Why / what could have caused the internal circuitry failure?