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Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 5643
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech.
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our TV picture will not get big

Resolved Question:

our TV picture will not get big
Submitted: 11 months ago.
Category: TV
Expert:  Shahid replied 11 months ago.
Hello, my name isXXXXX be happy to assist you,

Please allow me to ask you a few questions about your TV so that we can troubleshoot the issue.

- Have you tried to unplug TV and connected video devices power cords from wall outlet for 10 minutes to reset, replug and check?

Please post back how it worked.
Thanks.
Customer: replied 11 months ago.

i am waiting for the singnal to com back

Expert:  Shahid replied 11 months ago.
Hi Walter,

Sure, please take your time and post back how it worked.

Thank you.
Customer: replied 11 months ago.

OK the picture cam back , still not bigger

Expert:  Shahid replied 11 months ago.

OK, does your cable remote has a button for Zoom, HDzoom, Wide, Aspect, Format or Size?
Please press that button a few times and post back does it help to change picture size?

Thanks.
Customer: replied 11 months ago.

I have been doing that since last night , nothing works

Expert:  Shahid replied 11 months ago.

Can you please get the model number written on cable box and post it here?

Thanks.
Customer: replied 11 months ago.

DE24

Expert:  Shahid replied 11 months ago.

I'm sorry, DE24 seems incomplete number, please recheck.

- Have you tried * button on cable remote to correct picture size?
- Have you tried 'PIC SIZE' button on TV remote to change picture size?


Thanks.
Customer: replied 11 months ago.

we have a cable box from Dish net work and this is the # XXXXX model # XXXXX I tried all the buttons including * this on

Expert:  Shahid replied 11 months ago.

OK - Have you tried 'PIC SIZE' button on TV remote to change picture size?

Customer: replied 11 months ago.

yes I have

Expert:  Shahid replied 11 months ago.

OK, please check following link and confirm is that cable box similar to your unit?

 

http://www.turnkeymediasolutions.com/pdf/manuals/vip211k.pdf

 

Also, can you please connect DVD player in TV to check its picture appears in normal size or it is also smaller?

 

Thanks.

Customer: replied 11 months ago.

if I turn the DVD player on the picture is the same .Like I said the piccture changes in format but not over the intire screen. There is a # XXXXX the cable box in front VIP211 K

Expert:  Shahid replied 11 months ago.

OK, have you tried to playback DVD and press PIC SIZE button on TV remote to correct the picture size?

Customer: replied 11 months ago.


we never played the DVD player , it just sits there. I would not know how to .

Expert:  Shahid replied 11 months ago.
Press Eject button on DVD player, put disc in tray, press Play button to playback the disc.
Once picture appears on TV after selecting input in TV then try PIC SIZE button on TV remote.
Do you get full screen picture now?

Thanks.
Customer: replied 11 months ago.

no full screen picture ,pic. is still the same. I allmost think it is the remote control , I changed the battries but nothing happens

Expert:  Shahid replied 11 months ago.

- Can you please post / upload picture of TV screen to see the issue?
You may player use any photo sharing site to upload that picture and post that file link here to view it.

Thanks.
Customer: replied 11 months ago.

I think we better get an expert to come here ,I can't do any more . I have been at it since yesterday . Thank you for your help and tell me how much I owe you

Expert:  Shahid replied 11 months ago.
Hi Walter,

Its OK if you want to get a tech presence to fix the issue, however, I'm still willing to help you to resolve the problem. you can download user manual copy of TV if that helps..

http://www.hdtvsolutions.com/pdf/540.pdf

Please feel free to respond if you have any additional questions.
You may please pay me by rating the answer, A positive rating to answer would be greatly appreciated!
Regards,

Shahid.
Shahid, Technician
Category: TV
Satisfied Customers: 5643
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech.
Shahid and 4 other TV Specialists are ready to help you

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