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Dan
Dan, Master Tech and Repair Facility Trainer
Category: TV
Satisfied Customers: 7180
Experience:  USAF trained; A.A.S Electronics; A.A.S. Education; Currently teaching advanced troubleshooting and repair for the DoD.
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have Samsung TV Model LN52A850S1F Visual distortion 3 horizontal

This answer was rated:

have Samsung TV Model LN52A850S1F Visual distortion 3 horizontal lines plus jumping distortion in lower right corner

Dan :

Thanks for the question. I'm Dan.

Dan :

Let me know when you've joined the chat.

Customer:

here

Dan :

Great. Welcome!

Dan :

I've looked over your problem.

Dan :

What do you have connected to the TV? Cable box? DVD player?

Customer:

both

Dan :

OK. Do you get these distortions with both of those inputs?

Dan :

Or just cable?

Customer:

yes everything distorted Sure its a TV problem

Dan :

OK turn the TV on so you can see the distortions...

Dan :

Now grab the original Samsung remote and press MENU. Is the menu in front of the distortion, or behind it?

Customer:

ok

Customer:

behind it

Dan :

OK.

Dan :

I'd really like to see this...

Dan :

Any way you can get me a short video?

Customer:

file://localhost/Users/seanhenr/iPhoto%20copy/iPhoto%20Library/Masters/2013/09/21/20130921-155127/IMG_1590.MOV

Dan :

That file isn't accessible to me. Can you put it on YouTube, or can you email it [email protected]?

Customer:

have taken video on iPhone not sure how to get it to you

Dan :

You can upload it to a sharing site like YouTube.com, or email it [email protected]

Customer:

Just sent video [email protected]

Dan : [email protected]?
Customer:

yes

Dan :

OK. We should meet back here in 1 hour. Video files sometimes take a little while to get through the servers.

Dan :

That will also give me a few minutes to analyze it and determine the problem.

Customer:

ok

Dan :

OK, see you in 1 hour.

Dan :

You can leave this window open.

Dan :

If you need to close it, you can just return to JustAnswer.com then click "My Questions" at the top.

Dan :

Are you here?

Customer:

yes

Dan :

OK, I had a chance to look at your video.

Dan :

It's a perfect example of a defective TAB bond on the back of the LCD panel.

Dan :

TAB bonds are permanent connections between the LCD panel's electrode layers and the rest of the TV's circuitry.

Dan :

It's not uncommon for those TAB bonds to break or become degraded over time.

Dan :

Usually, the TV will "normalize" after a little while because the heat being generated inside the TV will cause the bonds to expand and make contact again.

Dan :

But as you've seen, after a while that doesn't happen anymore... the bonds begin to fail completely.

Dan :

I'm sorry to say, but that's really bad news!

Dan :

Because the only option is to have the LCD panel replaced (the screen), and there is no way in the world that would be cost effective.

Dan :

Your money would be better spent on a replacement TV. It might even be cheaper, too!

Dan :

I'll double check the price to be sure. Standby.

Dan :

Yep... $1,005 just for the part.

Dan :

Absolutely crazy. I know.

Dan :

If the TV is warranted, you'll want to contact the guarantor.

Dan :

If it's just barely outside the warranty, you should still call to complain about this.

Dan :

Since it's a terminal failure.

Dan :

Otherwise, it's time to replace the TV. Sorry to bear such bad news, but I hope I've answered your question!

Dan :

Questions for me? Anything I can clarify?

Customer:

ok

Customer:

no

Dan :
OK, well if you have any other questions, just ask. If you're finished, please close the chat by leaving a positive rating. To do that, just click one of the smiley faces on your screen.
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