TV Repair Questions? Ask a TV Technician for Answers ASAP
Thanks for the question. I'm Dan.
Let me know when you've joined the chat.
I'm just reading over your problem.
When the TV eventually turns on... how does it function?
Yes, it is working normally once it comes on. The last couple of nights we have left the TV on just to be able to watch it in the morning
OK. Can you look on the back of the TV and tell me the date of manufacture?
It is hanging on the wall (60") so can't se the date, but we have had it about 3 years
OK, here's why we need to know when it was manufactured...
Back in March 2012, Samsung settled a class-action lawsuit over this issue.
It's caused by faulty capacitors on the TV's power supply circuit board.
But the TV is only covered if it was manufactured in December 2008, or earlier.
If it was made after that, we'll need to do our own repairs or pay a local shop to do it for us.
So the date is pretty important.
If you want, we can just discuss both options (Samsung repair vs. You repair) and you can get the date later when you're able.
So what can you tell me about repair
Anything you want to know. It's pretty simple.
We would just need to replace the TV's power supply board.
You would remove the TV's rear panel...
Then disconnect the wiring harnesses from the board...
Then the screws.
A brand new one is $94.
Well it's $144, but you get $50 back when you send them your faulty board.
who does this
Or a handy neighbor.
no we cannot do it ourselves
But if you contact Samsung directly to discuss the lawsuit settlement, they will do it for free.
The TV will need to have been made before Dec 2008, though.
Ok, we'll try to call them and see what happens.
Excellent. I think that's the best option.
Do you have a contact number for me
OK, here it is: 1-888-899-7602
That's the class-action number.
If you need anything else, just ask.
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we can't take the TV off the wall ourselves to prove the manufacturing date....
Does Samsung send somebody to the house to do reparis
Depends on their agreement with your local Samsung servicers. Sometimes.
As for getting it off the wall... I'm afraid I cannot help with that.
You'll need to borrow a neighbor or other friend nearby.
OK, thanks for your input
My pleasure! Best of luck, and don't hesitate to get back to me if you need anything else.
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