Ok. The JVC model is LT-37X 776 (flat screen HDTV)
Also, when you press MENU on the TV remote (not the cable box remote), is the MENU perfectly normal?
Yes!Also, can you tell me if the cable box remote was what you were using when the picture became aqua blue-yellow?
I don't remember. Both my TV remote and the cable box remote fell off the table and then I guess a button was accidently pushed and now the TV display is cyan aqua bright blue.
Can you call me at XXX-XXX-XXXX? This chat is messed up on my computer.
OK. I turned off the TV and disconnected the cable box from the power about a minute. Then I disconnected and reconnected the cabling between the TV and cable box on both ends and I made sure they are secure. Now I plugged the cable box back in and just rebooted the power. Waiting for the reboot now. Once it's rebooted, I will turn the TV on. It takes about 5 minutes to re-boot. I hope this fixes the problem. Respond back to me so I can then respond back and tell you yes or no that the problem is fixed. I used this service once before and the expert fixed my tv!
Ok. Everything was rebooted and I turned the TV back on. The picture is still a bright cyan aqua blue. I can sort of see the outline of the TV program that is on the display but the picture is that bright cyan aqua blue. Now if I put in a DVD and play that on the TV, the picture is fine. What else can you recommend? Is the video card in the TV bad?
OK. So I'll call the cable company tomorrow and get a new box. Anything else you can think of to fix the picture now?