How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask TV Tech1 Your Own Question

TV Tech1
TV Tech1, Technician
Category: TV
Satisfied Customers: 5234
Experience:  30 Years experience. Authorized Warranty servicer.
26807325
Type Your TV Question Here...
TV Tech1 is online now
A new question is answered every 9 seconds

I can no longer get captions to appear on my TV. I ask for

Resolved Question:

I can no longer get captions to appear on my TV. I ask for "captions" and get the request
on the screen, but captions do not appear.
Submitted: 1 year ago.
Category: TV
Expert:  Jack replied 1 year ago.

Hello , my name is Jack
Perhaps I can help you with this problem but first i would have a few questions;

Is this tv connected to a cable box/converter,satellite receiver,digital converter etc ?

Or directly to the cable from the wall outlet ?

 

Did you change anything in your setup lately, that is as far as equipment goes ?

Customer: replied 1 year ago.

TV is connected to a cable box. No change in my setup for years.

Expert:  Jack replied 1 year ago.

O.k then when you call up for closed captions , is it in the cable box menu or the TV's menu ?

Or with the cable box remote or TV's remote ?

Customer: replied 1 year ago.

I don't think I have a cable box menu, so it must be in the TV's menu. I call for the captions by using a remote that has buttons labeled TV/CAP/TEXT (one button) and a second button that is labeled CH 1/2.


When I push these buttons, on the TV screen I see the appropriate


response, but the caption does not appear. That is my problem for today.

Expert:  Jack replied 1 year ago.

If you are connected to a cable box then it will be the one that controls the CC (closed captions) , so it would be the first place to look for it.

 

Right now it looks like you are using the cable box remote .

I can tell you that the correct closed captions will be CC1 (closed caption 1) but I would need to know what you are seeing.

Could you tell who is your cable company or is there a model number on the cable box ?

Customer: replied 1 year ago.

The cable box is from COMCAST. Model number is XXXXX

Expert:  Jack replied 1 year ago.

O.k then I`m not sure how you were getting the captions before but with these Comcast box it does have to be enabled in the primary "user settings" menu.

 

To get to that menu , turn off the cable box and press the menu/settings button on the remote.

This should open a different menu with various items including closed caption , scroll down to it and set it to "enabled" or ON then just power up the cable box again and you should have CC

 

Hope this help and please take the time to rate my answer if that does the trick , otherwise do not rate at all , just let me know and we`ll see what can be done.

Expert:  Jack replied 1 year ago.

Sorry but something came up and I will have to step out.

I will opt out and your question will be automatically re-posted for other experts to step in .

You don`t have to do anything and another expert should be with you shortly.

 

By the way , don`t reply to me on this otherwise the question will not be re-posted automatically .

Expert:  TV Tech1 replied 1 year ago.

Hello, I'm TV Tech1 and I'll be working with you to identify and help you resolve your problem.

 

I'm following up after Jack with your problem. Before you attempt to gain access to the internal menu on the cable box, I'm going to suggest you unplug the power cord from it, for about 20 minutes. It may be more likely the box locked up when you stopped seeing Closed Captions. So do that first, then turn off the box after checking it and press the MENU button immediately ON THE BOX, not the remote. Leave the TV turned on to display the secret setup menu on the cable box.

 

Check to see if CAPT is turned on, not off.

Customer: replied 1 year ago.

My cable box does not have a Menu Button on the box itself. I'll turn off


the power to the cable box, if you want me to, but after 20 minutes and I


re-power it, what are my next steps?

Expert:  TV Tech1 replied 1 year ago.

Well, after doing the reset, start with observing if captions has been restored. You had captions previously, and the Cable box controls its own captions if you're connected to the VIDEO input on your TV set, like Vid 1 or 2 on the TV set.

 

If your TV turns on, and shows Channel 3 or 4, then the Cable box and your TV set BOTH have Capt or Caption settings in the menu display on each unit. BOTH have to be turned on to get captions.

 

Your box is definitely the older box used when Cable was moving from the old Analog to Digital channels, so it's pretty basic. It was a first generation unit. Later generation units look like the HD boxes with buttons on the front.

 

Now keep in mind this -- your TV is totally incapable of doing Closed Captions. The cable box is required simply because it has to convert their Digital signal over to an Analog signal that the TV set can read. So the box is the most critical part of your system here, and without it, you won't see Captions. It has to do the decoding on Channel 3 or 4, and on the Video input to your TV.

 

 

Customer: replied 1 year ago.

All is OK, so, so long. ART


 

Expert:  TV Tech1 replied 1 year ago.

Sounds like the reset or the Caption on/off in the Menu fixed the issue. It had to be one or the other. Glad you checked them. If you would, please give me a high rating, or reply back to me if you need. Our goal is to satisfy you.

 

 

TV Tech1, Technician
Category: TV
Satisfied Customers: 5234
Experience: 30 Years experience. Authorized Warranty servicer.
TV Tech1 and 3 other TV Specialists are ready to help you
Customer: replied 1 year ago.

No more needed. Thanx


 

Expert:  TV Tech1 replied 1 year ago.
Ok, Thank You for using Just Answers.
Customer: replied 1 year ago.

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here
View Full Image

Attachments are only available to registered users.

Register Here

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
< Last | Next >
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
  • I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all. Windy USA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • TV Tech1

    Technician

    Satisfied Customers:

    4800
    30 Years experience. Authorized Warranty servicer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/TV/TVTech1/2013-3-25_625_TECH1Nobanner.64x64.jpg TV Tech1's Avatar

    TV Tech1

    Technician

    Satisfied Customers:

    4800
    30 Years experience. Authorized Warranty servicer.
  • http://ww2.justanswer.com/uploads/OR/OriginalSeadog/2011-7-22_191917_ProfilePicture.64x64.jpg Rod's Avatar

    Rod

    TV & Communications Sys Repair

    Satisfied Customers:

    2354
    FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.
  • http://ww2.justanswer.com/uploads/benimur/2009-03-29_003401_id_2.jpg Louie's Avatar

    Louie

    Technician

    Satisfied Customers:

    2208
    25+ yrs. experience in the field and 3+ yrs. online, down to component level.
  • http://ww2.justanswer.com/uploads/P0/p0llinate/2011-4-27_174649_tucker.64x64.JPG Nathan's Avatar

    Nathan

    Installer

    Satisfied Customers:

    1683
    Custom home theater installer, authorized dealer top brands.
  • http://ww2.justanswer.com/uploads/ST/steven.benoit/2011-4-1_194735_untitled1.64x64.jpg Steven's Avatar

    Steven

    Technician

    Satisfied Customers:

    1366
    Ma. Master Technician Lic. Authorized Warranty Support.
  • http://ww2.justanswer.com/uploads/IT/ITPeter/2011-5-3_23187_Pete.64x64.JPG Pete's Avatar

    Pete

    Electronic Engineer

    Satisfied Customers:

    1260
    12+ years experience installing and repairing electronics.
  • http://ww2.justanswer.com/uploads/3G/3guk/2011-1-15_132320_D1SC01363.64x64.jpg James's Avatar

    James

    Technician

    Satisfied Customers:

    1154
    AV Service Engineer (4 Years)
 
 
 
Chat Now With A TV Technician
TV Tech1
TV Tech1
TV Technician
5234 Satisfied Customers
30 Years experience. Authorized Warranty servicer.