Hello, sorry to hear you are having this problem. I can assist you. This will take some interactive work on your end. Your participation is needed and clear communication is crucial to solving your problem. To start we need to know:
1. Was this working before and quit working or is this the first time you are trying to set this up?
2. What type of connection cables are you using between the Tv and soundbar?
3. What is the full model number of the soundbar?
4. What is connected to the Tv? antenna
/cable directly into Tv tuner, satellite
/cable box, bluray, dvd, game, etc
Please reply with all the information to get started. Additional details may be required. My replies may take several minutes so please be patient.
ps. I am here to help you. Use the REPLY button when you don't understand what to do.