How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Aric Your Own Question

Aric
Aric, Technician
Category: TV
Satisfied Customers: 33776
Experience:  10+ yrs. experience installing and repairing TVs and A/V systems. Owner of A/V installation and repair business.
24739752
Type Your TV Question Here...
Aric is online now
A new question is answered every 9 seconds

I have a panasonic tv - model # XXXXX --- Remote will not

Resolved Question:

I have a panasonic tv - model # XXXXX --- Remote will not operate the tv, remote is new, and is also panasonic. It worked for awhile then it stopped. Any ideas?
Submitted: 1 year ago.
Category: TV
Expert:  Aric replied 1 year ago.
Hello and thank you for the question.

Can you please double check and postback with the model number off of the back of the TV?

Also, how long have you had the set for?

Will the buttons on the TV operate the set as they should?
Customer: replied 1 year ago.

model # XXXXX


I have owned the tv for about 9 years


The buttons work as they should.

Expert:  Aric replied 1 year ago.
Thanks for the reply.

This is a TV/DVD/VCR Combo correct?

Can you tell me if the original remote simply stopped working, and if so, do you have this remote handy?


Additionally, even though the new remote is a Panasonic, that doesn't mean it will work for this TV unless it's the SAME exact model as the original. Do you have a Model Number off of the remote please?
Customer: replied 1 year ago.

yes it is a combo tv/vcr/dvd


The remote did just stop working, I called the # XXXXX the manual and they thought the remote was the problem, I purchased an exact model as original, and it worked for awhile and then it also stopped. I do not have access to the tv now, I have it at my work place.

Expert:  Aric replied 1 year ago.
Thank you.

The issue is either the remote control itself, or the IR sensor on the TV.

Replace the batteries in the remote first, if you have not already done this.

If it still doesn't work, then grab a cell phone camera, or digital camera and view the tip of the remote through the Viewfinder of the camera. Press any of the buttons on the remote, and look for a bright white flash from the tip of the remote. If you DO see a bright flash, then the TV's Infra-Red sensor is what has failed, and would need to be replaced.


If the remote does NOT emit a bright white flash when the buttons are pressed, then the remote is indeed faulty. Again though, make sure you change the batteries even if they were somewhat new as they can still be bad right out of the package.
Aric, Technician
Category: TV
Satisfied Customers: 33776
Experience: 10+ yrs. experience installing and repairing TVs and A/V systems. Owner of A/V installation and repair business.
Aric and 4 other TV Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
< Last | Next >
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
  • I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all. Windy USA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • TV Tech1

    Technician

    Satisfied Customers:

    4800
    30 Years experience. Authorized Warranty servicer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/TV/TVTech1/2013-3-25_625_TECH1Nobanner.64x64.jpg TV Tech1's Avatar

    TV Tech1

    Technician

    Satisfied Customers:

    4800
    30 Years experience. Authorized Warranty servicer.
  • http://ww2.justanswer.com/uploads/OR/OriginalSeadog/2011-7-22_191917_ProfilePicture.64x64.jpg Rod's Avatar

    Rod

    TV & Communications Sys Repair

    Satisfied Customers:

    2354
    FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.
  • http://ww2.justanswer.com/uploads/benimur/2009-03-29_003401_id_2.jpg Louie's Avatar

    Louie

    Technician

    Satisfied Customers:

    2208
    25+ yrs. experience in the field and 3+ yrs. online, down to component level.
  • http://ww2.justanswer.com/uploads/P0/p0llinate/2011-4-27_174649_tucker.64x64.JPG Nathan's Avatar

    Nathan

    Installer

    Satisfied Customers:

    1683
    Custom home theater installer, authorized dealer top brands.
  • http://ww2.justanswer.com/uploads/ST/steven.benoit/2011-4-1_194735_untitled1.64x64.jpg Steven's Avatar

    Steven

    Technician

    Satisfied Customers:

    1366
    Ma. Master Technician Lic. Authorized Warranty Support.
  • http://ww2.justanswer.com/uploads/IT/ITPeter/2011-5-3_23187_Pete.64x64.JPG Pete's Avatar

    Pete

    Electronic Engineer

    Satisfied Customers:

    1260
    12+ years experience installing and repairing electronics.
  • http://ww2.justanswer.com/uploads/3G/3guk/2011-1-15_132320_D1SC01363.64x64.jpg James's Avatar

    James

    Technician

    Satisfied Customers:

    1154
    AV Service Engineer (4 Years)