TV Repair Questions? Ask a TV Technician
Hello, and welcome. My name is XXXXX XXXXX I’ll be assisting you today.
First a brief overview of the process: This is a live chat format, so I’ll need to communicate back and forth with you. You’ve already paid a deposit or membership to post your question here. I am an independent tech, and am volunteering my time unpaid until our chat is concluded. At that time I’ll request you click the EXCELLENT smiley face to close out our chat. It is my intention to solve your problem with a quick, honest, and helpful answer and my goal is for a rating of Excellent Service. You may receive an email survey after our chat, if you don’t feel I’ve earned a “10” rating in all areas, please let me know what I can do to meet your expectations.
Should you feel the need to provide a negative rating of Bad or Poor Service, please wait and let me know what I can do to clarify or more thoroughly answer your question instead. You are rating me personally, not this site or your product and negative rating will not initiate a refund. Please know that not all issues can be fixed online; in those cases of a hardware failure, I’ll troubleshoot and diagnose the problem, and provide a practical recommendation for how to proceed.
My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Let’s get started!
Hi there, sorry to hear you're having trouble,
can you tell me what sources you're using (cable/satellite box, dvd player, video game, etc)? Does this happen on all sources?
Do you have a cable box?
Okay, do you have anything else connected, like a dvd player?
Do you have the problem with the pvr?
Okay, that is somewhat good news then.
This would indicate that the problem is not the tv, but rather the cable box.
This could be a simple memory glitch, or it could be a hardware failure.
Please try rebooting the cable box, by unplugging power to it for 60+ seconds.
Let me know if that helps.
I did not get an answer at all - still have same problem
We pulled out the cord on the DVD for 60 seconds -no change, still freezes every few seconds