Have TV Questions? Ask a TV Technician
HI, my name is XXXXX XXXXX I will be happy to try and help you with this today, just a few questions so I can try and determine where the problem may be.
When the TV shuts down do you loose the sound as well as the picture? Also does the screen go completely black or is there a slight glo to it?
Thank you for that information. How about the stand by light, does that go out as if you shut the TV down via the remote or power button.
Ok, thank you, XXXXX XXXXX power cord connected directly to a wall outlet or is connected to the back of the cable box?
Unfortunately I think the TV has a problem, it certainly should not act that way. The good part is at least it is still under the Samsung warranty and can be repaired at no charge. I would do this. Connect the AC power cord directly to a wall outlet to eliminate the possibility of the cable box AC outlet having a issue. if the problem is still there then you are going to have to contact Samsung customer service to set up a service call so it can be repaired at no charge. There number is (1800 samsung ).