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Steven, Technician
Category: TV
Satisfied Customers: 2759
Experience:  Ma. Master Technician Lic. Authorized Warranty Support.
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I have a 46" Samsung Smart tv model 5500, I bought it a month

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I have a 46" Samsung Smart tv model 5500, I bought it a month ago and after a few weeks it started shutting down and restarting itself over and over again, is this a problem with the tv or cable Comcast.

Steven :

HI, my name is XXXXX XXXXX I will be happy to try and help you with this today, just a few questions so I can try and determine where the problem may be.

Steven :

When the TV shuts down do you loose the sound as well as the picture? Also does the screen go completely black or is there a slight glo to it?

Customer: Yes I loose sound as well as picture and the screen goes black.
Steven :

Thank you for that information. How about the stand by light, does that go out as if you shut the TV down via the remote or power button.

Customer: It goes out but starts blinking constantly.
Steven :

Ok, thank you, XXXXX XXXXX power cord connected directly to a wall outlet or is connected to the back of the cable box?

Customer: Cable box
Steven :

Unfortunately I think the TV has a problem, it certainly should not act that way. The good part is at least it is still under the Samsung warranty and can be repaired at no charge. I would do this. Connect the AC power cord directly to a wall outlet to eliminate the possibility of the cable box AC outlet having a issue. if the problem is still there then you are going to have to contact Samsung customer service to set up a service call so it can be repaired at no charge. There number is (1800 samsung ).

Customer: thank you for your help I will do as you say.
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Thank you so much for the rating, you can always post back to this question with follow up questions at no extra charge. Please keep me posted.