Hello, and welcome. My name is XXXXX XXXXX I’ll be assisting you today.
First a brief overview of the process: This is a live chat format, so I’ll need to communicate back and forth with you. You’ve already paid a deposit or membership to post your question here. I am an independent tech, and am volunteering my time unpaid until our chat is concluded. At that time I’ll request you click the EXCELLENT smiley face to close out our chat. It is my intention to solve your problem with a quick, honest, and helpful answer and my goal is for a rating of Excellent Service. You may receive an email survey after our chat, if you don’t feel I’ve earned a “10” rating in all areas, please let me know what I can do to meet your expectations.
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Hi there, sorry to hear you're having trouble with the sony,
can you tell me the full model number of the tv please?
Can you also tell me if you're able to access any other apps (pandora, youtube, etc)?
I am so sorry. I sent you the serial number
I AM NOT CONNECTED TO YOUTUBE AT THIS TIME. I'M CONCERNED THAT I AM BEING CHARGED BECAUSE OF DIFFERENCT SCREENS COMING UP.
I apologize for the problems I caused. The negative response I sent was not knowing how to use the system. I did go through the information that you sent me. I also called AT&T in getting information I needed. I am still working on it.
You have provided me with excellent service.