TV Repair Questions? Ask a TV Technician
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Hi there, sorry to hear you're having trouble with the tv,
To aid in the diagnostic process, please answer the following for me: 1) Any signs of life at all from the tv? 2) Solid or flashing power/status light (any pattern if flashing)? 3) Any brightness from the screen? If you hold a flashlight to the screen, do you see an image? 4) Any normal tv audio, or other sounds (buzzing, humming, clicking, etc)? 5) Does this happen with all sources? 6) Are you able to bring up the on screen tv menu at all?
Offhand, the symptoms you have described so far point to an internal hardware failure; there are several possible causes, but we typically see this type of issue as the result of a power surge, or faulty capacitors in the power supply section.
On this particular model, the power supply and main board are combined all into one board, so to fix, the entire board would need to be replaced (assuming that it happens on all sources, confirming an internal fault).
Because of the age of the set, your best recourse here will be to pursue warranty service, if you're able to get the original receipt from the person who gifted you the tv.
To file a warranty claim, you'd need to call 1-888-338-5666
it seems to show a pic when first plug into outlet for about 3 min then static and fuzzy lite around the edge of screen then it goes out and wont come back on
That does fit with an internal failure, and really can be either the power supply or control sections of the board, or even the components that drive the display;
this something that will require repairs to correct however
as it should be under warranty, that is not something you'd want to attempt yourself, as you'd void the warranty, and would have to pay for all of the parts and labor.
So I would call Element warranty line first
if they won't cover it (because you don't have the receipt or proof of purchase), then you could consider self repairs, if your'e comfortable working on electronics. The parts for these tend to be in short supply, because the maker doesn't usually produce extras, so the parts on the market are usually used/refurbished. If it comes to that, you can buy a replacement board for a little over $100, if you could do the repairs yourself. If you aren't able to do self repairs, you'd be better off replacing the tv entirely, as the cost of parts and labor would end up being about double what you'd pay for a new tv.