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you have to give me a minute .It is hard to get to back of TV.The color issue and the non functioning buttons started yesterday.I have had the set for approximately 8 years..I have not tried plugging and unplugging it. I can get model number and try the plug just give me a few minutes
Can't get to plug
Thank you. Are any of the three lights on the front of the TV lit or blinking? If so please tell me the status of these lights.
no lights that I see. I was able to plug and unplug...No change
The picture has a lot of red tint all over. don't know about lamp.no noises
Okay, the TV does indeed have a fault and there are several it could be. The set uses a replaceable Lamp that needs to be changed every 2-3 years, and there's also a color wheel that is likely responsible for the red on the screen. Your color wheel is locked up and needs to be replaced. This is why the TV is unresponsive to any of the buttons or commands, and you will need to have a Tech replace the color wheel. The average cost for this type of repair is around $275 parts and labor on this set. There's also a slight possibility that the DMD board that sends commands to the color wheel is what's causing the issue. Unfortunately the set would have to be opened up and assessed in order to determine which. The average cost to have the DMD board replaced is around $400 parts and labor.
I wish I had a quick fix for this today, but these sets are known for this problem and it will require service.
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