How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Nathan Your Own Question

Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 9263
Experience:  Custom home theater installer, authorized dealer top brands.
Type Your TV Question Here...
Nathan is online now
A new question is answered every 9 seconds

I have a 47" Vizio TV that is currently only displaying the

Customer Question

I have a 47" Vizio TV that is currently only displaying the logo.
Submitted: 12 months ago.
Category: TV
Expert:  Nathan replied 12 months ago.

p0llinate :

Hello, and welcome. My name is Nathan, and I’ll be assisting you today.

First a brief overview of the process: This is a live chat format, so I’ll need to communicate back and forth with you. You’ve already paid a deposit or membership to post your question here. I am an independent tech, and am volunteering my time unpaid until our chat is concluded. At that time I’ll request you click the EXCELLENT smiley face to close out our chat. It is my intention to solve your problem with a quick, honest, and helpful answer and my goal is for a rating of Excellent Service. You may receive an email survey after our chat, if you don’t feel I’ve earned a “10” rating in all areas, please let me know what I can do to meet your expectations.

Should you feel the need to provide a negative rating of Bad or Poor Service, please wait and let me know what I can do to clarify or more thoroughly answer your question instead. You are rating me personally, not this site or your product and negative rating will not initiate a refund. Please know that not all issues can be fixed online; in those cases of a hardware failure, I’ll troubleshoot and diagnose the problem, and provide a practical recommendation for how to proceed.

My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Let’s get started!

_________________________

p0llinate :

Hi there, sorry to hear you're having trouble with the Vizio.

p0llinate :

Can you give me the full model number of the set please?

p0llinate :

Does it come up to the vizio startup logo and just hang there perpetually, or does it shut itself down after a few minutes?

p0llinate :

Also to clarify, is it showing the vizio logo on the tv screen itself (image display), or do you just mean a light in the shape of the vizio logo showing below the tv screen on the case of the set?

Customer :

E470VLE

Customer :

Doesn't shut off, just hangs there perpetually. It's on the image display.

p0llinate :

Typically this type of the issue is just a glitch in the memory/microprocessor within the tv, and can often be reset. To attempt a reset, unplug power to the set at the wall outlet for at least 15 minutes, then press and hold the power button on the side for 60 seconds, keep holding while you plug back in, and keep holding another 60 seconds after.

p0llinate :

If that doesn't do it, repeat the process, but leave unplugged a longer period (a few hours or even better overnight, if you have the patience)

p0llinate :

If that still doesn't do the trick, then it would indicate an internal hardware failure, most likely a bad main board, or a failed power supply component that is preventing the set from fully starting up. Either of those would require repairs to crrect.

Customer :

I'll attempt resetting now. If resetting doesn't work, what are my next steps? Should I contact a local repair shop?

p0llinate :

If it comes to that point, you'll need to decide if it is something you would want to attempt to repair yourself (requires removing the back of the tv, taking out boards and components, testing and replacing other boards as needed). Typically parts for something like this would be in the $100-200 range. If having a local shop do it, double that to factor in labor costs.

p0llinate :

When you get to that point though, being beyond the warranty, it will often make more sense to just buy a new tv, considering a new tv can be found for not much more.

p0llinate :

To help with that decision, I'd suggest calling around to a few local repair shops and ask if they can give you a phone estimate, tell them you think it needs a new main board and the model number of the tv to get an idea of what they'd charge, then you can decide which repair/replace option makes the most sense for you.

p0llinate :

Hopefully though, the reset will work for you. If it does not, I'll be happy to help find a local shop if you need, or recommend some replacements if you prefer. Give the reset a test though, and let me know the results when you have a chance to. Good luck!

Customer :

First attempt was unsuccessful. I'll try again, tomorrow. Thank you!

Expert:  Nathan replied 12 months ago.
You're welcome Gareth, look forward to hearing back how it turns out for you.

Best wishes,
Nathan

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
< Last | Next >
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
  • I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all. Windy USA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • TV Tech1

    Technician

    Satisfied Customers:

    4800
    30 Years experience. Authorized Warranty servicer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/TV/TVTech1/2013-3-25_625_TECH1Nobanner.64x64.jpg TV Tech1's Avatar

    TV Tech1

    Technician

    Satisfied Customers:

    4800
    30 Years experience. Authorized Warranty servicer.
  • http://ww2.justanswer.com/uploads/OR/OriginalSeadog/2011-7-22_191917_ProfilePicture.64x64.jpg Rod's Avatar

    Rod

    TV & Communications Sys Repair

    Satisfied Customers:

    2354
    FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.
  • http://ww2.justanswer.com/uploads/benimur/2009-03-29_003401_id_2.jpg Louie's Avatar

    Louie

    Technician

    Satisfied Customers:

    2208
    25+ yrs. experience in the field and 3+ yrs. online, down to component level.
  • http://ww2.justanswer.com/uploads/P0/p0llinate/2011-4-27_174649_tucker.64x64.JPG Nathan's Avatar

    Nathan

    Installer

    Satisfied Customers:

    1683
    Custom home theater installer, authorized dealer top brands.
  • http://ww2.justanswer.com/uploads/ST/steven.benoit/2011-4-1_194735_untitled1.64x64.jpg Steven's Avatar

    Steven

    Technician

    Satisfied Customers:

    1366
    Ma. Master Technician Lic. Authorized Warranty Support.
  • http://ww2.justanswer.com/uploads/IT/ITPeter/2011-5-3_23187_Pete.64x64.JPG Pete's Avatar

    Pete

    Electronic Engineer

    Satisfied Customers:

    1260
    12+ years experience installing and repairing electronics.
  • http://ww2.justanswer.com/uploads/3G/3guk/2011-1-15_132320_D1SC01363.64x64.jpg James's Avatar

    James

    Technician

    Satisfied Customers:

    1154
    AV Service Engineer (4 Years)