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Hi there, sorry to hear you're having trouble with the tv,
can you tell me if this happens on all sources (cable/satellite, dvd, game, etc)?
I havent tried DVD and there are no games hooked up to the TV
What is the current source? A cable or satellite box?
How is it connected? (hdmi, component, coax, etc)?
Its a DVR box from the cable company. Not sure how its connected (I dont know how to find that out)
Ok, lets check the dvd first.
If the problem happens with the dvd player too, then we know it's an internal hardware problem with the tv (control board fault)
ok.. give me a few minutes
If dvd works okay, then we know it is a problem with the dvr, or the connection.
No problem, take your time.
DVR sound works fine
Okay good. Is the aspect (wide) on dvd looking alright?
I can switch from wide to normal on the dvd
While annoying, that's actually a good sign.
It tends to show that the tv doesn't need to be repaired.
i was hoping you would say that :)
It looks like the cable box is either having a memory glitch, or has a hardware problem.
Let's first reboot the cable box (unplug power to it for 60+ seconds).
While it is sitting, double check the cord between it and the tv, to make sure it is plugged in tight.
plugged it back in and checked connections.. its starting back up (the dvr box)
Okay, let me know how it sounds/looks when back up
same.. no sound and stuck in wide mode
Thanks for checking,
looks like you've got a bad cable box here.
Also an annoyance, but not your problem, at least.
The cable company should replace it for you.
Give them a call in the morning, or swing by the local cable co retail store if they have one, and they should swap it out for you.
okies.. will get a new one tomorrow.. glad its not the TV :)
There is 1 other possibility, which is that the cord between them is bad,
but typically you wouldn't have a format (wide) issue with that, just the sound, and usually no video at all, so a bad box is much more likely.
I'm sure the new box will take care of this for you.
If by some slim chance it does not, feel free to get back in touch, and I'll run down some other troubleshooting steps with you to figure what else we can do here.