Have TV Questions? Ask a TV Technician
We've had the tv for under two years. The problem started just 2 days ago. There was no storm or power outage. I turned the tv on and instead of the normal startup, it went to a menu screen. When I exited the menu screen, the tv went into this frustrating state.
I did what you said. This time the blue on-light came on and stayed on, but there is no picture or anything on the screen.
Sorry to hear that Doug, Unfortunately there is a failure on the power supply board inside the TV. Commonly the capacitors on this board will receive a surge and then fail. They can sometimes be visually verified by removing the rear of the set and inspecting them for bulges or leaking fluid at the top or the base of the caps. This is the most common mode of failure for these sets. The problem could also be a cracked solder joint, or failed IC regulator, in which case it would be more cost effective to replace the board itself. Average cost for this type of repair is around $175 parts and labor on this set.
Unfortunately there is no sequence of buttons or reset you can perform to get the set working again.
If you need further assistance, let me know.
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