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Yes that's right
I am unable to perform what you have suggested I need someone to come to my home that would be more capable. Can you refund my money?
Okay that's no problem Linda. These are the most basic things we can try to correct this problem. At the very least, it's simply a pulled power cord that's loose from the wall. There are no settings in the TV that would cause this issue- it's a power issue. Either a blown breaker in the house, a loose power cord connection, or a blown fuse in the TV. Do you want to at least give checking the power cord a try, or do you still want a refund?
I would appreciate a refund