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Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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I have a lcd digital bravia tv 40ex500 serial no(NNN) NNN-NNNN

Customer Question

I have a lcd digital bravia tv 40ex500 serial no(NNN) NNN-NNNN picture color pixels varies and poor color cable said its tv. said was manufactured June 2010 what is wrong need new tv?
Submitted: 3 years ago.
Category: TV
Expert:  Steve G. replied 3 years ago.

Hello there and welcome to Just Answer. My name is Steve and I will be assisting you today. I am an engineer with over 30 years of electrical and electronic training, repair and installation experience. I will try and answer your question accurately and precisely so that we can get you on your way.

Now..Do you have anything else connected to this TV like a DVD player, or a Wii, Playstation etc.? How is the picture quality on those inputs?

Please let me know so that we can continue.

Regards

Steve

Customer: replied 3 years ago.

no have cable wifi and phone they checked everything

Expert:  Steve G. replied 3 years ago.

I'm sorry for the confusion, that is not what I was asking.

Do you have anything else connected to this TV like a DVD player, or a Wii, Playstation Xbox etc.? Or just your cable box?

Please let me know so that we can continue.

Regards

Steve

Customer: replied 3 years ago.


yes have a hd tv cable box. they checked everything. new cable box and cable connections. no playstation xbox, wii, or dvd

Expert:  Steve G. replied 3 years ago.

Ok. How is the box connected to the TV?

The usual choices are:

Three RCA cables - red, white and yellow

Five RCA cables - two reds, green, blue and white

HDMI cable - single cable with a computer connector that looks a bit like a USB connector

Coax - ordinary TV cable.

Let me know.

Steve

Customer: replied 3 years ago.


They already check these things thank you for your time. Goodbye

Expert:  Steve G. replied 3 years ago.

I know that they checked these things but I have to be sure before I can proceed. If not, I would not be doing my job.

Can you tell me how the box is connected to the TV?